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CCMA Ireland - Contact Centre Management Association
The CCMA is the leading industry association for the promotion and development of the contact centre industry in Ireland.
Networking Events
February 2010
Technical Customer Support - The Foundation for Sales and Retention
24/02/2010 | Sage, 3096 Lake Drive, Citywest, Dublin 24.
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Mediation Skills
This course aims to develop learners’ skills in handling the role of mediator in work-related situations where other parties have ended up in di...
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Congratulations to the Winners of the 2009 Irish Contact Centre and Shared Services Awards
Meteor - Winner Contact Centre of the Year 2009
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Corporate Members Include:
- 11 8 90
- 3
- Abtran
- Airtricity
- All n One Ltd
- Allergan Pharmaceuticals Ireland
- Arise Europe
- Athena Consultnacy Solutions
- AXA
- Bank of America
- Bord Gáis Energy
- Bord Gáis Networks
- Bulmers Ltd
- Capita
- Capita (Eircom)
- Capstone Intelligent Solutions Ltd
- Carolenash
- CCMA
- Cisco
- CIT Group Finance
- Conduit Ltd
- Cook Ire.
- Corsidian
- CPL Managed Services
- CPM
- Cronin Marketing Communications
- Cuisine De France
- DELL
- DHL
- Diageo Ire.
- Diageo Northern Ire.
- Distinct Business Consulting
- EBS
- Eircom
- Eircom Phonewatch
- Element Six
- ESB
- Euromedic
- Evolve
- FBD Insurance Plc
- Fexco
- First Class I.P Solutions
- Friends First
- gem
- Glanbia Agribusiness
- Greenstar
- IDA Ireland
- In2tel
- Irish Distillers Pernod Ricard
- Irish Greyhound Board
- Irish Life & Permanent
- IT Solutions Ltd
- Kaptec
- Lexmark ISSC
- Meteor
- National Car Testing Service
- Nisbets Catering
- NRC
- O2
- Phonovation
- Plantronics
- Prudential International Assurance
- RaboDirect.ie
- Revenue Commissioners
- Rias
- Rigney Dolphin
- Sage
- Sentient Solutions Ltd.
- Siemens
- Smart Telecom
- SpeechStorm
- Sporting Bet
- Stream Global Services
- SWS
- Sykes
- Talk Talk
- Texis Rubicon
- The Response Group
- Tourism Ire.
- Údarás na Gaeltachta
- Ulster Bank
- UPC
- Vesta Payment Solutions Ltd.
- VHI Healthcare
- Vodafone
- Zurich Insurance Ire. Ltd. t/a Eagle Star
Benchmarking
CCMA in conjunction with CCR (Contract Centre Research) are delighted to offer our members a comprehensive benchmarking programme.
More InfoNews
Sporting Bet have won the Best in Customer Service Award for EMEA Region 2009.
Read More | Other NewsIndustry Vacancies
Full Time Sales Agents
Company: Talk Talk (previously AOL) Business Unit: Residential Business Function: Sales Area: Customer Support Location: Wate...
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