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The CCMA is the leading industry association for the promotion and development of the contact centre industry in Ireland.
March 2012
- CCMA Network Forum - Xerox - An Overview of Managed Print Services Global Delivery Centre
- The Xerox Global Delivery Centre was awarded the accolade International Shared Services Centre of the Year at the 2011 Irish Contact Centre and Shared Services Awards. With 230 highly skilled professionals the centre supports a range of activities across 11 countries in 16 languages servicing European and Global markets. At this network forum Xerox will outline their Shared Services business model and provide a tour of their facility.
- Xerox Global Services, Ballycoolin Business Park, Blanchardstown, Dublin 15. | 01.03.2012
- More Info Book Now
- Quality Measurement of Customer Effort - A Bord Gais Networks Perspective
- At this event Bord Gais Networks will share their experience in designing and implementing a quality customer service measurement programme. They will also outline how they have begun to measure customer effort with a view to getting a 360 degree view of cusotmer satisfaction.
- Bord Gais Networks Network Services Centre, St. Margaret's Road, Finglas, Dublin 11 | 14.03.2012
- More InfoBook Now
May 2012
- CCMA Annual Conference
- Carton House, Maynooth, Co. Kildare. | 16.05.2012
- More Info
November 2012
- Irish Contact Centre & Shared Services Awards 2012
- Burlington Hotel, Upper Leeson Street, Dublin 4. | 17.11.2012
- More Info