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CCMA Ireland - Contact Centre Management Association

The CCMA is the leading industry association for the promotion and development of the contact centre industry in Ireland.

CCMA Silver Sponsor Event - Vhi Healthcare - Managing Stress within the Workplace - An Occupational Health Perspective

At this Silver sponsor event hosted by Vhi Healthcare, Dr John McDermott Clinical Director and Chief Medical Officer Vhi Corporate Solutions will address the topic of Managing Stress within the Workplace. In addition Owen Fitzpatrick author of "Not Enough Hours" will outline the key principles of managing your life and managing your time. Westin Hotel Dublin
February 15th 2012
 

Location

Westin Hotel, Dublin

 
 

Related Downloads

 
file
Vhi Healthcare Presentation Dr. John McDermottDownload PDF [1014.3 Kb]
Members Only
 

Agenda

8.30 - 9.00 Registration and Networking

9.00 - 9.45 Dr John McDermott – Clinical Director and CMO Vhi Corporate Solutions. Following topics to be addressed:

  • Practical measures to reduce stress in organisations
  • The common presentations to occupational health
  • Maintaining workplace mental health
  • Prevention and Early intervention

In addition to delivering Occupational Health (OH) Programme services, Dr McDermott is responsible for overseeing the management of the OH contracts and has clinical governance over the dedicated Occupational Health Team. Dr McDermott is on the Board of the Faculty of Occupational Medicine of the Royal College of Physicians of Ireland and is on the Medical Council Specialist Register for Occupational medicine. He has a 1st class Honours MSc in Occupational Health & Ergonomics from UCD and a Higher Diploma in Employment Law from University College Dublin. He is a UCD lecturer in Occupational Medicine and has published several articles on related topics.

9.45 - 10.30 a.m. Owen Fitzpatrick Psychologist and author of "Not Enough Hours" and television presenter of programme by the same name. 

Owen will discuss the key principles of managing your life and managing your time. Specifically:

  • You will understand how to take charge over the hours you spend working and living.
  • Find out the essentials of work-life balance
  • Learn how to prioritize effectively
  • Discover the most important word in time management
  • Adopt effective strategies for focus
  • Understand how to handle worries & stress easily

Owen is the co-founder of the Irish Institute of NLP and travels internationally speaking and training courses in Charisma, Persuasion, Coaching, NLP and Time Management. His talks are highly practical, relevant and focused on ensuring everyone understands how to perform more effectively.

10.30 - 10.40 a.m. Vhi Healthcare Client Case Study - FEXCO

10.40 - 11.00 a.m. Discussion, Networking and Coffee

11.00 a.m. Close

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.