CCMA Annual Conference Focusing on the Future - Driving Innovation and Creating Opportunities in the Irish Contact Centre and Shared Services Industry
The CCMA annual conference is the industry event of the year for contact centre and shared services professionals. It provides an opportunity to meet and network with industry peers and fellow professionals. Key note speaker at this year's conference is Dr Nicola Millard Futurologist with BT. Carton House, Maynooth, Co. Kildare.May 16th 2012
Location
Carton House, Maynooth, Co. Kildare.
Related Downloads
CCMA Conference 2012 Lyn Etherington Cape ConsultingDownload PDF [1.6 Mb]
Members Only
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Speakers to include:
- Dr Nicola Millard Futurologist BT- '“Serving the Social Customer: How to Look Good On The Social Dance Floor”
- Gerard O'Neill Chairman Amarach Reserach - “Building on Success: Prospects for Ireland’s Contact Centre & Shared Services Industry”
- Lyn Etherington, Founder and Managing Director Cape Consulting - "How Measuring The Customer Experience Can Drive Success"
- Frank Ryan CEO Enterprise Ireland - “Ireland the Comeback Economy”
- Heather Reynolds Operations Director Eishtec - “The Champion Challenger Model – Competing in Global Markets from Ireland
- Eoin Fitzpatrick Author "Not Enough Hours" - "Strategic Communication: The New Language of Driving Performance & Innovation”
- Ian Jones Head of Strategic Solutions eGain Communications - “Trends and Best Practice in Multi-Channel Customer Service”
Delegate rate for member companies with 2 or more colleagues attending will be €159 plus VAT per delegate.
Reserve a Place at This Event
Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.