Industry News
- Increased Pressure on Contact Centre workers through more calls from anxious customers
- 05.03.2009
- CCA today announced that contact centre workers are coming under increased pressure to deal with more and more enquiries from customers.
- BGL Group chooses Sword Ciboodle for advanced CRM
- 04.03.2009
- Major UK insurance broker to adopt new CRM platform in support of business strategy
- The 9th Annual European Contact Centre Exchange 2009
- 20.02.2009
- The 9th Annual European Contact Centre Exchange is a Director’s forum to discuss best-practice strategies
- Fexco plans expansion after Western Union deal
- 15.02.2009
- The company, which last week sold the money transfer business to Western Union, has also said it expects to be profitable this year.
- Sword Ciboodle makes Top 10 call centre software list
- 09.01.2009
- Sword Ciboodle today announced that it has been included on Call Centre Helper’s Top 10 call centre software list.