Mediation Skills
Aim
To develop learners’ skills in handling the role of mediator in work-related situations where other parties have ended up in disagreement or dispute.Who is the course for?
All people who are currently or may be required in the future to undertake the role of mediator in their working roles, including managers, supervisors, HR practitioners and other staff.
What previous knowledge or experience is needed?
Experience of dealing with situations of conflict and confrontation would be an advantage.Work and life experiences.
Objectives
- To fully understand the role and purpose for using a mediator to resolve work-related disagreements and disputes
- Become aware of the characteristics and attributes required to be an effective mediator
- Develop skills in dealing with dispute and conflict resolution through facilitating the parties to achieve satisfactory solutions
- Develop knowledge of the key steps in the mediation process and how to use interpersonal and influencing techniques to move parties through the stages
- Be able to effectively deal with potential conflict situations and behaviours that may threaten the mediation process
Evaluation method – How will we measure success?
- Programme Evaluation Forms
- Tutor Feedback Forms
- Case Studies and Role Plays with analysis and feedback
Enquiries
Contact training@ccma.ie for more information.