CCMA Ireland - Contact Centre Management Association

eGain 

About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimise service process and grow sales-across the web, social, and phone channels.

Deliver memorable experiences at every customer touch point with a unified, multichannel customer interaction hub

Hundreds of the world's largest companies rely on eGain to help transform their traditional call centres into multichannel Customer Interaction Hubs (CIHs). eGain® 10 is the industry's most innovative and complete software suite for multichannel customer service and knowledge management.

An eGain-powered customer interaction hub will help you:

• Enhance customer experience, acquisition, and retention
• Improve contact centre agent productivity
• Increase self-service adoption
• Increase revenue through upsell and cross-sell at the point of service
• Ensure compliance and security in customer interactions
• Reduce unwarranted field visits, product returns, and associated costs
• Build customer loyalty through brand-aligned customer service

Powering marketing, sales, and service customer interaction hubs.
eGain 10 contains:

• eGain Interactive Sales Suite to transform B2C websites into interactive shopping destinations
• eGain Service Suite to transform traditional call centres into multichannel customer interaction hubs
• A 100% web-architected CIH platform, providing a common processes, view of the customer, knowledge, and analytics
• Adapters for integrating with leading call centre, business, content, and email systems

Follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain

To contact Brendan O'Reilly directly please email boreilly@egain.com or call +353-1-5165749.

Wren Data 

Wren Data Ltd established in 1991 are a Limerick based specialist in delivering sophisticated multimedia contact centre and enterprise telephony solutions to the Irish market.

Their customers cover a wide spectrum of the Irish Market ranging from leading outsourcers to public sector and state agencies. They have been the sole Irish Partner for Interactive Intelligence, a global provider of Contact Centre and Unified IP Communication solutions, since 1998 and offer their clients a flexible portfolio of fully integrated contact centre modules built around the award winning product Customer Interaction Centre (CIC). View PDF | View video

Customer can boost their return on investment in CIC with additional modules in:
Multimedia recording, screen recording & scoring
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SIP-based outbound and blended dialing
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Enhanced inbound & outbound call scripting
View PDF

Complete workforce management
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Customer feedback management in one intelligent application
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A completely new way to automate business processes
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Speech Recognition, Speech Analytics & Voice Biometrics

Visit us at www.wrendata.com