Latest Vacancies

Date:
02.06.2016
TEAM MANAGER - CUSTOMER EXPERIENCE - Portuguese EA Galway

We are EA - and we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

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Date:
21.04.2016
Open24 Customer Service Manager - Permanent TSB

The purpose of the Customer Service Manager is to lead, manage and motivate both customer service agents and team leaders. Support the department in the achievement of all key contact centre performance metrics. Constantly seeks ways to improve efficiency and effectiveness of the service team. Deliver sales results through maximisation of the service plus agenda. Demonstrates a clear commitment to risk management and ensure the department is compliant and ethical in all we do. Be a customer advocate and ensure that all customer voice and digital service interactions result in conversations that add value by meeting both customer and business needs. Embrace new ways of doing things and support our Omni-channel approach for customers across phone, online, mobile, social media, and web-chat.

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Date:
21.04.2016
Collections Agents - SouthWestern

We have a strong commitment to our staff in providing a positive working environment and supporting them in furthering their career. Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.  

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Date:
21.04.2016
Telesales Agents - SouthWestern

We have a strong commitment to our staff in providing a positive working environment and supporting them in furthering their career. Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.  

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Date:
12.04.2016
Telephone Betting Operator - Paddy Power

Now we’re not usually ones to go around blowing our own trumpets at Paddy Power. It’s just that we believe passionately in who we are and what we do. It’s not just the fact we’re a €3.2bn entertainment giant. Nor is it simply down to having gaming operations in Ireland, the UK, Italy and Australia. What gives us that extra special edge is our people. People with the passion to push boundaries. People who revel in doing the unexpected. People who day in, day out help us beat the pants off the competition. And if you share that same passion, together, we can carry on rewriting the rules of entertainment.

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Date:
12.04.2016
Advisor Process Manager - EA

The Process team is seeking an innovative department manager to oversee the day-to-day delivery requirements of the department. The manager, who will typically have a vision of the big picture, will co-ordinate the scoping and development of processes, procedures and communications for all player-facing staff and will monitor and measure impact of same to ensure that the outcomes are in harmony with the objectives and goals of the department and organization. They will work collaboratively across multiple departments of the organization to help improve the accuracy, relevance and timely flow of relevant communications. The Process Manager will report directly to the Global Process & Operations Planning Manager, within the Workforce Enablement Group.

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Date:
08.04.2016
Telesales Manager - PhoneWatch

The Telesales function is a key sales & retention channel within the PhoneWatch organisation. This team consists of a team of 18FTE who are split over three functions. The first is telesales, their function is to generate sales from our inbound voice and web sales enquiries. The second is retention and their function is to protect the base and also save customers who are thinking of cancelling. Finally, there is win back and their function is to win back customers who have left the business over the previous numbers of months. This role has an integral part to play in the overall success of PhoneWatch as our core strategic objective is to significantly grow and protect our base.   

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Date:
30.03.2016
Marriott Vacation Club International - Collection Accounts Assistant

Responsible for servicing & collection of past due loan and maintenance fee accounts as assigned. Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts to the MVCI average rate. Complete all required collection activities for timely completion. Liaises with MVCI departments on owner-related loans and maintenance fee issues.  Providing regular updates on overdue loan and maintenance fee accounts.

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Date:
30.03.2016
Marriott Vacation Club International - MVCI Service Support Counsellor

To serve as a resource to the MVCI Financial Services Associates and Customer Vacation Services Associates. Deal with customer issues received through escalated calls, emails, or letters, FIN Issues Owner Survey Response, letters to management,  

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Date:
30.03.2016
Marriott Vacation Club International - Holiday Planning Counsellor - Owner Services Cork

To provide excellent customer service to the Marriott Vacation Club International (MVW) owners and collaborating with associates by managing the processing of Owner issues and serving as a resource for owners relating to the MVW product, usage and resort information. To assist with all reservations, queries and issues in a timely manner and to a complete resolution. To be responsible for verbal interactions from MVCI owners concerning any usage queries. To be responsible for client’s personal data accuracy and responsible for written interactions with clients through the CCR group.

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