Latest Vacancies

Date:
25.03.2015
Open24 Senior Service Manager

The Senior Service Manager is responsible for the management of 12 Customer Service Teams within Open 24. The Open 24 Service Team take about 2million calls per annum, operating 7 days a week.  The Senior Service manager has responsibility for achieving all daily service SLAs (70% of calls answered within 30 seconds) and call quality (85% pass rate) across the team.   The prime responsibility of the Senior Service Manager is to ensure daily that we have the right staff and in the right numbers to service the demands of ptsb customers whilst operating within agreed budget.

> Read More
Date:
12.03.2015
Britvic - Contact Centre Outbound Agent

The Contact Centre Outbound Agent will place outbound calls to potential B2B customers seeking to purchase Britvic Workplace beverage solutions. S/he will also call on leads from our existing customer base. The agent will communicate with businesses and will work with a preselected list of phone numbers and company profiles. S/he will develop different scripts for current sales blitzes, market research, collecting information, appointment setting, or conducting follow-ups. Upon contacting the potential customer; s/he will input the details of the call and the contacts into our CRM program.

> Read More
Date:
12.03.2015
Cluid Housing - Contact Centre Manager

Clúid Housing (Clúid) is a not-for-profit organisation with a vision of a society where everyone has a great place to live. Clúid achieves this through its mission of providing quality housing and services which enable residents to create homes and thriving communities. Clúid has 122 staff to ensure that it has the capacity to meet this mission. To date Clúid has provided 4,924 properties to low income families and single people in housing need all over Ireland. 

> Read More
Date:
11.02.2015
Telesales Representative at PhoneWatch

Applications are invited for the post of Telesales Representative. This is a full time position with a probationary period of 6 months. Extremely competitive salary with uncapped commission potential. This is an excellent opportunity for self-motivated, commission driven individuals. 

> Read More
Date:
05.02.2015
Commercial Sales Team Leader at Torc

To maintain a motivated ROI Commercial Sales Contact Centre Team (6 agents) and drive the team to achieve defined KPI’s on a daily basis. To achieve sales targets through proactive business development of new commercial customers and grow the customer base and develop long-term satisfactory relationships with new customers, focusing on customer delivery and margin. Reporting to Sales Manager (ROI).

> Read More
Date:
05.02.2015
Contact Centre Executive at Field Management Ireland

The Contact Centre Executive will provide a broad range of customer support and administrative services to potential & existing clients within the Utilities & Energy market. The role is a mix of administrative & retention sales on behalf of a well known Energy company. Of primary importance will be to provide excellent customer service for existing and future customers in line with set KPI’s. This is a target driven sales role, suitable for candidates who enjoy working in a fast paced fun sales environment and working to targets.

> Read More
Date:
05.02.2015
Contact Centre Team Lead at Field Management Ireland

The Contact Centre Team Lead will be responsible for the operational performance of the team in regards to delivering set targets & achieving excellence in operational performance. This is a very hands on role that would suit someone with previous experience & a keen focus on quality at the forefront of operations. This is a target driven sales role, suitable for candidates who enjoy working in a fast paced fun sales environment and working to targets.

> Read More
Date:
26.01.2015
Customer Service Sales Agent at OSG

The Sales Agent will provide a broad range of customer support and administrative services to policyholder and prospects of our client, a leading service provider in the Insurance Industry. Services provided on behalf of our client will include a combination of sales, renewal and administration services. The Customer Service Sales Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives.

> Read More
Date:
26.01.2015
Inbound Motor and Household Sales Agent at OSG

The role of the Inbound Sales Agent is to ensure that incoming sales enquiries are managed in a professional manner in order to convert calls to sales. This includes but is not limited to: a) excellent knowledge of household and motor insurance; b) excellent knowledge of policy coverage; c) achievement of SLAs and Sales Targets; and d) excellent communication and Sales Management skills.

> Read More
Date:
26.01.2015
CMT Claims Handler at OSG

The role of the OSG Claims Handler is to provide a quality service to the customers of a leading Insurer, which meets or exceeds the Insurer’s expectations and generates the revenue to meet the demands of both OSG’s and the Insurer’s businesses. The Claims Handler will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on Quality, Accuracy, S.L.A’s, Procedures and Process improvement. The team member will also be expected to provide effective cover and assistance to the Team Leader.

> Read More