Latest Vacancies

Date:
26.09.2016
Service Desk Agents (English) - Sun Life Financial of Canada

Sun Life Financial is a leading global financial services organisation with 150 years’ experience in this area. We provide a diverse range of wealth accumulation and insurance products. You'll find us just about everywhere including Canada, US, UK, Hong Kong, Philippines, Japan, Indonesia, India, China and Bermuda. In Ireland, Sun Life Financial is based in the vibrant city of Waterford in the sunny South East. We currently employ almost 400 people and provide Software Development, Business Administration and Technical Service Desk support to Sun Life employees in both English and French on a 24/365 basis.  Our Service Desk has been awarded Best Technical Support Centre by the Customer Contact Management Association of Ireland in both 2014 & 2015.  As well as being an award winning Service Desk, Sun Life Ireland was previously voted as one of the Top 50 Places to work, and have also received recognition from Chambers Ireland Corporate Social Responsibility awards for our work within the community.  

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Date:
26.09.2016
Bilingual Service Desk Agents (English & French) - Sun Life Financial of Canada

Sun Life Financial is a leading global financial services organisation with 150 years’ experience in this area. We provide a diverse range of wealth accumulation and insurance products. You'll find us just about everywhere including Canada, US, UK, Hong Kong, Philippines, Japan, Indonesia, India, China and Bermuda. In Ireland, Sun Life Financial is based in the vibrant city of Waterford in the sunny South East. We currently employ almost 400 people and provide Software Development, Business Administration and Technical Service Desk support to Sun Life employees in both English and French on a 24/365 basis.  Our Service Desk has been awarded Best Technical Support Centre by the Customer Contact Management Association of Ireland in both 2014 & 2015.  As well as being an award winning Service Desk, Sun Life Ireland was previously voted as one of the Top 50 Places to work, and have also received recognition from Chambers Ireland Corporate Social Responsibility awards for our work within the community.  

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Date:
26.09.2016
Service Desk Team Lead - Sun Life Financial of Canada

Sun Life Financial is a leading global financial services organisation with 150 years’ experience. We provide a diverse range of wealth accumulation and insurance products. You'll find us just about everywhere including Canada, US, UK, Hong Kong, Philippines, Japan, Indonesia, India, China and Bermuda. In Ireland, Sun Life Financial is based in the vibrant city of Waterford in the sunny South East. Currently employing just under 400 people, our Waterford office provides Software Development, Business Administration and Technical Service Desk support to Sun Life employees in English and French on a 24/7/365 basis.  The Service Desk was awarded Best Technical Support Centre in the Irish Contact Centre and Shared Services awards for both 2014 & 2015 which we are very proud of.  As well as being an award winning Service Desk, Sun Life Ireland was placed in the Top 50 Places to work in 2012, as well as receiving recognition from  Chambers Ireland Corporate Social Responsibility awards for our work within the community.

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Date:
20.09.2016
Colections Agents - Capita Customer Solutions

If you love dealing with Customers and achieving targets then Capita Customer Solutions is the place for you! We have a strong commitment to our staff in providing a positive working environment and supporting them in furthering their career.  Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.

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Date:
20.09.2016
Customer Service Representatives - Capita Customer Solutions

Location: Clonakilty, Co. Cork. We have a strong commitment to our staff in providing a positive working environment and supporting them in furthering their career.  Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.

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Date:
20.09.2016
Telesales Agent - Capita Customer Solutions

We have a strong commitment to our staff in providing a positive working environment and supporting them in furthering their career.  Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.

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Date:
15.09.2016
Business Developer - Zevas

Are you passionate about Social Media and Digital Marketing? We are currently recruiting for the vacancy of New Business Developer in Dublin, Ireland, the European heart of digital marketing companies. This company is a world-renowned company which has changed the way people communicate.

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Date:
09.09.2016
Quality Control Co Ordinator - Zevas

Location: Cork, Ireland Full Time Duties: To Support the Quality function in a Call Centre environment. To Keep abreast of best practice quality tools and systems to Quality standards ideally to ISO 27001 or similar. To provide the team with the tools, procedures and systems to complete calling activities to the highest possible standards and provide whatever support is needed to ensure agents are fully focused on high standards in every customer contact.

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Date:
19.08.2016
EMEA Hire Plan & Capacity Leader - PayPal

The EMEA Hire Plan & Capacity Leader will report to the Director of Work Force Management for APAC and EMEA. They will primarily support developing the detailed hiring plans for EMEA Global Operations in support of the monthly Capacity Planning process, facilitating the implementation of the approved hire plans for the EMEA market, assessing impacts on capacity and serving as the local point of contact for EMEA for all Headcount Planning related support. Specifically they will: - Develop Detailed Hire Plans and supporting capacity planning for EMEA as part of the Monthly Capacity Planning Process: They will be responsible for creating detailed hire plans for all EMEA locations based on the provided headcount requirements. This requires close partnership with the Operational leaders, Talent Acquisition, Training, and other resources from across the business to ensure that the proposed hire plans meet the requirements of the business and that all stakeholders can successfully deliver and implement the proposed hire plans. As the Leader for the hire plan, they will be a regular participant and contributor in all EMEA pre-Cap and Cap Planning meetings, with responsibility to outline Forecasting drivers, Service Level s and Budgetary parameters influencing the plan and resulting hiring asks. - Facilitate the Implementation of the Approved Hire Plans:The EMEA Hire Plan & Capacity Leader will be responsible for facilitating the implementation of the approved hire plans by meeting with, and providing all stakeholders with weekly updates to the approved hire plans, identifying variances and risks to the plan, and adjusting the hire plans accordingly. - Post Cap Analysis: Complete post cap analysis outlining - Current headcount Status per site; Location Strategy/Capacity impacts; Global Operations Budget Impacts; Performance analysis - Planned vs Actual Hires

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Date:
15.08.2016
Customer Service Agent - OPEN24/Permanent TSB

Here at OPEN24 we pride ourselves on our exceptional Customer Service team who deliver a World Class customer experience at every point of contact. We take pride in our work and employ people who care about quality and want to feel proud to be part of the OPEN24/Permanent TSB brand. We invest in our most important assets – our people. We believe in developing our staff to get the best from them and building up our talent from within. You will benefit from both classroom training and on-going coaching and support once you have completed training to ensure that you have the skills and knowledge to support our customers.

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Date:
10.08.2016
Workforce Optimisation Real Time Team Lead - Paddy Power / Betfair

Paddy Power Betfair’s Customer Services Optimisation team provides product management, operational and process optimisation support to the customer facing functions of our Sportsbook, eGaming, Dial A Bet and Training and Development teams.

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Date:
26.07.2016
Senior Learning Specialist - Blizzard Entertainment

Blizzard Entertainment is looking for a senior learning specialist to assist with the training of the customer service team. This individual will be responsible for the analysis of training needs and design of training programs. The senior learning specialist will also be responsible for coaching and mentoring team members with diverse backgrounds, while demonstrating a commitment to delivering world-class learning programs. Senior learning specialists are expected to maintain Blizzard Entertainment’s culture of excellence and commitment to quality in every aspect of their work.  

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Date:
04.07.2016
Sales and Services Manager - Insurance - Galway - RSA

With a 300-year heritage, RSA is one of the world’s leading multinational insurance groups. Today, we employ around 23,000 people, serving 17 million customers in over 140 countries. While our origins lie in London, RSA is a global company with businesses in both mature and emerging markets. We have major operations in the UK, Ireland, Scandinavia, Central and Eastern Europe, Canada, Asia, the Middle East and Latin America. Our focus on general insurance delivers strong, profitable performance, even in the most challenging market conditions. In 2013, our net written premiums were £8.7bn.

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