Latest Vacancies

Date:
19.08.2016
EMEA Hire Plan & Capacity Leader - PayPal

The EMEA Hire Plan & Capacity Leader will report to the Director of Work Force Management for APAC and EMEA. They will primarily support developing the detailed hiring plans for EMEA Global Operations in support of the monthly Capacity Planning process, facilitating the implementation of the approved hire plans for the EMEA market, assessing impacts on capacity and serving as the local point of contact for EMEA for all Headcount Planning related support. Specifically they will: - Develop Detailed Hire Plans and supporting capacity planning for EMEA as part of the Monthly Capacity Planning Process: They will be responsible for creating detailed hire plans for all EMEA locations based on the provided headcount requirements. This requires close partnership with the Operational leaders, Talent Acquisition, Training, and other resources from across the business to ensure that the proposed hire plans meet the requirements of the business and that all stakeholders can successfully deliver and implement the proposed hire plans. As the Leader for the hire plan, they will be a regular participant and contributor in all EMEA pre-Cap and Cap Planning meetings, with responsibility to outline Forecasting drivers, Service Level s and Budgetary parameters influencing the plan and resulting hiring asks. - Facilitate the Implementation of the Approved Hire Plans:The EMEA Hire Plan & Capacity Leader will be responsible for facilitating the implementation of the approved hire plans by meeting with, and providing all stakeholders with weekly updates to the approved hire plans, identifying variances and risks to the plan, and adjusting the hire plans accordingly. - Post Cap Analysis: Complete post cap analysis outlining - Current headcount Status per site; Location Strategy/Capacity impacts; Global Operations Budget Impacts; Performance analysis - Planned vs Actual Hires

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Date:
15.08.2016
Customer Service Agent - OPEN24/Permanent TSB

Here at OPEN24 we pride ourselves on our exceptional Customer Service team who deliver a World Class customer experience at every point of contact. We take pride in our work and employ people who care about quality and want to feel proud to be part of the OPEN24/Permanent TSB brand. We invest in our most important assets – our people. We believe in developing our staff to get the best from them and building up our talent from within. You will benefit from both classroom training and on-going coaching and support once you have completed training to ensure that you have the skills and knowledge to support our customers.

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Date:
10.08.2016
Workforce Optimisation Real Time Team Lead - Paddy Power / Betfair

Paddy Power Betfair’s Customer Services Optimisation team provides product management, operational and process optimisation support to the customer facing functions of our Sportsbook, eGaming, Dial A Bet and Training and Development teams.

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Date:
26.07.2016
Senior Learning Specialist - Blizzard Entertainment

Blizzard Entertainment is looking for a senior learning specialist to assist with the training of the customer service team. This individual will be responsible for the analysis of training needs and design of training programs. The senior learning specialist will also be responsible for coaching and mentoring team members with diverse backgrounds, while demonstrating a commitment to delivering world-class learning programs. Senior learning specialists are expected to maintain Blizzard Entertainment’s culture of excellence and commitment to quality in every aspect of their work.  

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Date:
04.07.2016
Sales and Services Manager - Insurance - Galway - RSA

With a 300-year heritage, RSA is one of the world’s leading multinational insurance groups. Today, we employ around 23,000 people, serving 17 million customers in over 140 countries. While our origins lie in London, RSA is a global company with businesses in both mature and emerging markets. We have major operations in the UK, Ireland, Scandinavia, Central and Eastern Europe, Canada, Asia, the Middle East and Latin America. Our focus on general insurance delivers strong, profitable performance, even in the most challenging market conditions. In 2013, our net written premiums were £8.7bn.

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Date:
02.06.2016
TEAM MANAGER - CUSTOMER EXPERIENCE - Portuguese EA Galway

We are EA - and we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

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