Ana Alfageme

Ana Alfageme leads the Cork site for Blizzard Entertainment and is responsible for world class multilingual customer service teams accros EMEA. In her current role, Ana continuously focuses on the quality of the work her teams provide to ensure all players have not only an amazing game experience but a top notch customer service experience when they are in need of support.  She has over 20 years experience in the Irish Contact Centre industry. She joined Blizzard in 2009 and contributed to Blizzard Entertainment Cork to win the Large Contact Centre of the Year Award in 2014 & 2018.