Derek Stalley, a Glasgow native, has been in the contact centre industry for over 25 years. Over that time he’s worked in a number of leadership roles, in both a customer facing and support context. More recently Derek has broadened his experience, outside of contact centres, to include Retail and other Field based teams.
Derek joined Sky Ireland in 2012 as Customer Operations Director, with responsibility for all customer touchpoints in Ireland. Passionate about both the customer and people experience, Derek has helped create a Sales and Service Centre of Excellence from a standing start, which has attracted a number of internal & external accolades over the past 6 years.