CCMA Benchmarking Study - Members Survey - 2023

This research study undertaken by Coyne Research on behalf of CCMA, consisted of a sample of 40 customer customer service operations in Ireland. The primary objective of the research was to capture key benchmarking data (e.g., attrition rates, absenteeism, salary levels, etc.) in addition to reviewing hybrid working models and current challenges been faced by CX operations in Ireland. If you would like further information on this research, please contact dorothy@ccma.ie