Upcoming Events

September 2018

05.09.2018

CCMA Members Forum - Virgin Media - Creating Red Hot Customer Experiences by Making Good Things Happen

Winners of the 2017 award for Best Customer Experience at this members forum Virgin Media will outline their Customer Centric Culture and showcase their award winning centre.

Location
Virgin Media, Customer Service Centre, Limerick Enterprise Development Park, Roxboro Road, Limerick.

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Date:
05.09.2018

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07.09.2018

CCMA Sponsor Event Microsoft - Transforming the Customer Service Experience with AI.

This event will take place from 2 p.m. to 4.30 p.m. Topics to be discussed include: Digital Culture – how Microsoft is bringing t...

Location
One Microsoft Place, Leopardstown Business Park, Dublin 18.

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Date:
07.09.2018

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18.09.2018

CCMA Oracle Sponsor Workshop The 5 Steps of Digital Transformation A hands on Workshop

Struggling with how to transform your business in order to meet customers’ new expectations and how to counteract threats and to seize opportunities? During this workshop we will use a specific case study to define a digital transformation vision, while using the 5 steps of digital transformation.

Location
Bank of Ireland Workbench, Montrose Branch, Stillorgan, Dublin 4.

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Date:
18.09.2018

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October 2018

03.10.2018

CCMA Members Forum Dell EMC - Transforming Customer Experience with Digitalisation

Winners of the award for Customer Contact Centre of the Year 2017 Dell EMC will host a members forum on the topic of Transforming Customer Experience with Digitalisation.

Location
Dell EMC Cherrywood, Dublin.

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Date:
03.10.2018

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November 2018

10.11.2018

CCMA Irish Customer Contact & Shared Services Awards 2018

Our annual industry awards with 17 categories, application pack can be downloaded with details for entry can be downloaded now.

Location
Clayton Hotel, Burlington Road, Dublin 4.

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Date:
10.11.2018

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