Upcoming Events

May 2018

29.05.2018

CCMA Members Forum - PayPal - People and Profits - Coaching & Engaging Your Leaders and Developing Credit Management Excellence.

Winners of the 2017 Award for Credit Management Team of the Year, at this Members Forum PayPal will showcase their Dundalk Customer Service Centre and outline their approach to developing effective leaders.

Location
PayPal, Dundalk, Co. Louth.

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Date:
29.05.2018

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30.05.2018

CCMA Members Forum - Blizzard Entertainment -Harnessing the Hivemind - Converging crowd-sourced knowledge with cutting-edge Technology

Join us at Blizzard Entertainment’s Cork campus and see how the team have harnessed the expertise of their dedicated Game Masters and created a knowledge-driven support platform. You’ll learn about the journey the team took to create this tool, including the planning, engagement, tool refinement and challenges faced on this multi-year project.

Location
Blizzard Entertainment, The Atrium, Blackpool, Cork.

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Date:
30.05.2018

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June 2018

07.06.2018

Sponsor Event - Webio - The Future of Customer Service

Every industry is now open to disruption from either new players that combine digital and AI driven model, or from existing players that are taking service to a new level using digital and A.I. Conversational technologies are one of these transformational approaches.

Location
Huckletree, The Academy, 42 Pearse Street, Dublin 2.

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Date:
07.06.2018

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14.06.2018

CCMA Sponsor Event - Accenture's Technology Vision 2018

Accenture’s Technology Vision 2018 is their annual forecast of the technology trends unfolding in the next three years. The 2018 Tech Vision digs into the IT trends that are rapidly reshaping not just daily life, but society as a whole, and allowing businesses in every industry to reimagine what’s possible.

Location
Accenture, 1 Grand Canal Square, Dublin 2.

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Date:
14.06.2018

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27.06.2018

CCMA Members Forum - Vhi Healthcare - Customer Service - A Never Ending Journey

Vhi Healthcare were the winners of the award for Customer Contact Centre of the Year - Medium at the 2017 CCMA Awards. The company was recognised for continuing to place their customers at the forefront of their customer service operation, by creating a culture where team members embrace all things customer and focus on performance improvements and advancements, all in the pursuit of operational and service excellence. A never-ending journey……. At this forum Vhi Healthcare will showcase their award winning centre.

Location
Vhi Healthcare, Vhi Business Centre, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny.

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Date:
27.06.2018

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