Amazon Connect is AWS’s (Amazon Web Services) AI-powered contact centre that gives your organisation skills-based routing, task management, and unified customer profiles powered by artificial intelligence and machine learning capabilities. In just a few clicks, agents can begin talking and messaging with customers across voice and chat. Amazon Connect empowers you to deliver personalised, efficient, and proactive experiences across the channels customers prefer. Amazon Connect was recognized as a Leader in 2023 Gartner CCaaS Magic Quadrant.

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