BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions. The company has 20,000 seats in contact centres in Ireland alone, including an award winning social media centre based in Enniskillen, Co. Fermanagh. Globally, BT manages over 4000 contact centres worldwide with more than 100 of these served from its global hosted platform.
BT Ireland, together with its world class partners can help companies of all sizes create an ‘omni-channel’ approach to their customer communication. BT offers a breadth of capability to support the Irish contact centre industry from business and operational consulting, best practice and benchmarking, through to deployment and in life support. As both a practitioner and highly experienced user, BT Ireland offers a unique blend of business and technical knowledge that ensures a smooth deployment to match its customers’ business requirements.
For more information visit http://btireland.ie/contact_land.shtml
Digital customer 2017 research - Chat, tap, talk: Eight key trends to transform your digital customer experience
Download PDF Document