Calabrio

Calabrio is the leader in workforce performance solutions and a trusted partner for the world’s leading brands, providing the digital backbone for customer-first contact centres. The Calabrio ONE workforce performance suite enhances and deciphers human interactions, empowering contact centres to serve as a true brand guardian.

By leveraging connected data, AI-driven analytics, automated workforce management, and personalised coaching, Calabrio elevates agent performance, surpass customer expectations, and improve workforce efficiency. Calabrio ONE uniquely integrates workforce optimisation, agent engagement, and business intelligence into a cloud-native, fully integrated suite that seamlessly adapts to your business needs.

Calabrio is extensively utilised across the Banking, Insurance, Retail, Utilities, and Government sectors, with clients including Fexco, An Post, Netflix, Shopify and many others and many others. Calabrio looks forward to partnering with even more contact centres across Ireland and working closely with CCMA to drive success throughout the industry!

To find out more visit Calabrio