Connex One

The Connex One Customer Engagement Platform enables our clients to provide interactive sales support and customer service to their consumers on the channel of their choosing, whether it's the phone, email, social media, web chat or messaging apps (like WhatsApp) through a modern, cloud based, omnichannel engine, that efficiently orchestrates the handling of each conversation and the agents that respond to them.

Our clients see significant improvements in customer satisfaction (CSAT) rankings, reduced costs per interaction and are able to efficiently meet ever demanding service level agreements, with minimum investment. With its modern interface, cutting edge UX, features like Gamification, Analytics and the dashboarding functionality, it's a hit with it's users and the open platform and out of the box integrations (for example to all the major CRM solutions) it satisfies IT, enabling a rapid implementation and fast time to value.