GoContact is a native cloud Contact Centre as a Service solution, with omnichannel and artificial intelligence integrated solutions. With 10 years in the market, we are a provider of a latest generation, complete, robust and integrated Contact Centre platform in Europe, Africa and Latin America. GoContact ‘’empower operations’’, our platform empowers operations to create campaigns, scripts, IVRs, Tickets, Chats, reporting/analytics, E-learning, and others, always alongside Operations but without requiring IT intervention.
GoContact was recently acquired by Broadvoice, a north-american company and an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses. Being part of this international group allows us to leverage our internationalization process in order to expand our business to Europe, with a main focus on Ireland and UK, and also Latin America, beginning operations in Brazil in August 2021.