MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences. Our platform is packed with powerful features, accessible for businesses large and small, and ensures organisations can operate compliantly. We work with our customers to create seamless customer interactions, so they can reach the right people, on the right channel, at the right time, every time. In an industry where new features and innovation happens rapidly, we know just relying on great technology doesn’t cut it. We believe that with the right people, our approach and powerful technology, we can make a difference to your business.
What can MaxContact do for you?
- Outbound dialling – target the right people at the right time and reduce manual work to improve your contact centre agent performance, increasing talk time by on average 63% when compared to manually dialling, and don’t worry, it’s OFCOM and ICO compliant.
- Omnichannel communications – integrate all your channels to manage inbound and outbound customer contact all in one place.
- Speech analytics – get complete visibility of what your customers say and how they’re feeling about you, your agent and your brand. Highlight compliance issues, vulnerable customers and reduce average handling times easily.
- Workforce Management – use data and insight to plan your workforce staffing levels, taking the guesswork out of it, for efficiently run teams.
- PCI-compliant payment solutions – implement a compliant, easy to use payment system with automated payment IVRs and agent-assisted payments.
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