At Nuance Communications, we believe in the power of intelligent systems, and quite specifically what that power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.
Nuance provides Omni Channel solutions that enable customers to interact with organisations, naturally. These are enabled though natural language understanding (NLU) whether spoken or typed, regardless of channel i.e. phone, smartphone, laptop or IoT device. The foundation for self and assisted service is the ability to accurately determine the customer need; Nuance’s NLU approach makes this conversational and in the customers ‘own words’. In many cases, there is a need to identify or gather information about the customer e.g. location, or language being spoken. Nuance can assist organisations in automating these aspects of customer engagement, using its NLU and Voice Biometric technologies.
For more information please visit - https://www.nuance.com/omni-channel-customer-engagement.html