BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions. The company has 20,000 seats in contact centres in Ireland alone, including an award winning social media centre based in Enniskillen, Co. Fermanagh. Globally, BT manages over 4000 contact centres worldwide with more than 100 of these served from its global hosted platform.
BT Ireland, together with its world class partners can help companies of all sizes create an ‘omni-channel’ approach to their customer communication. BT offers a breadth of capability to support the Irish contact centre industry from business and operational consulting, best practice and benchmarking, through to deployment and in life support. As both a practitioner and highly experienced user, BT Ireland offers a unique blend of business and technical knowledge that ensures a smooth deployment to match its customers’ business requirements.
For more information visit http://btireland.ie/contact_land.shtml
Digital customer 2017 research - Chat, tap, talk: Eight key trends to transform your digital customer experience
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Founded in 2014, Eleven’s (formerly GEMA Consulting) mission is to empower organisations to engage with customers in an efficient and effective manner across any customer interaction, and go beyond the expectations of great Customer Experience. Based in Ireland and the UK, with Global customers in Europe, America and Asia Pac, Eleven have extensive experience in understanding the customer journey, anticipating the experience they expect and developing intuitive ways to engage and deliver, Eleven enables you to create and better control exceptional experiences.
For those who want to attain and retain customers, Eleven is a group of customer relationship advisors who will create and better control exceptional experiences that exceed expectation and make an impression, increasing satisfaction, loyalty and revenue and differentiating you from your competitors. Eleven partners with world leaders in customer experience platforms providing precision software that lead the way in engaging customers and refining business operations to maximise efficiencies.
For more information visit www.makeiteleven.com
Microsoft Ireland employs 2,000 people representing 72 different nationalities operating out of One Microsoft Place, the company’s campus in Leopardstown, Dublin and its Data Centre in Dublin. At Microsoft, the company has a mission to empower every person and organisation to do and achieve more, not just here in Ireland, but right across the world. From software development, Microsoft International Operations, Finance, HR and Digital Sales for Europe, Middle East and Africa, and Ireland Sales and Marketing, Microsoft has an ambition to help everyone, through the power of technology, to achieve more.
To enable organisations to meet the changing needs of customers and capture new business opportunities Microsoft offers Dynamics 365 – the next generation of intelligent business applications in the cloud. Designed to be personalised, enable greater productivity, deliver deeper insights, and adapt to business needs, Dynamics 365 breaks down the silos between CRM and ERP and brings together the full power of Microsoft with the strength of the Azure cloud.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Sian Ciabattoni on 0161 772 7100 or visit www.noblesystems.com.
At Nuance Communications, we believe in the power of intelligent systems, and quite specifically what that power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.
Nuance provides Omni Channel solutions that enable customers to interact with organisations, naturally. These are enabled though natural language understanding (NLU) whether spoken or typed, regardless of channel i.e. phone, smartphone, laptop or IoT device. The foundation for self and assisted service is the ability to accurately determine the customer need; Nuance’s NLU approach makes this conversational and in the customers ‘own words’. In many cases, there is a need to identify or gather information about the customer e.g. location, or language being spoken. Nuance can assist organisations in automating these aspects of customer engagement, using its NLU and Voice Biometric technologies.
For more information please visit - https://www.nuance.com/omni-channel-customer-engagement.html
Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can definitively differentiate themselves across all channels, touch points, and interactions.
Customers have many choices today. So it is critical to make their experiences as simple, consistent, and relevant as possible as they move throughout the customer lifecycle, from buying to owning—and back again. By delivering exceptional customer experiences across the channels your customer wants to communicate on, companies can acquire new customers, retain more customers, and improve efficiency.
From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results that you want and the great experiences that customers want.
For information on Customer Experience in Ireland, event and workshop material or to contact our CX Strategists directly click here.
Transform your voice, data and infrastructure with a better, more professional service provider.
Welltel is an Irish owned business telecoms company providing tier 1 telecom solutions to over 2,500 customers in Ireland and internationally. Four-time winners of the Deloitte Fast 50 awards, Welltel are one of Ireland's leading and fastest growing providers of business communications solutions across Cloud-Based and On-Premise Phone Systems, VoIP and ISDN, Broadband Services and Unified Communications. We work with leading hardware providers such as Avaya, Mitel, NICE, Verint and Liquid Voice to ensure our customers have the latest, business-centric technology to help their business function and grow effectively.
Welltel maintain dedicated VoIP and ISP infrastructure in two data centres in Dublin which allows us to offer mirrored failover to our clients, ensuring better business continuity and minimum downtime. We are constantly helping companies get more from their telecoms budget, without having to compromise on quality. From the first point of contact our experienced telecom engineers will arrange a full office site survey or alternatively, we can welcome you into our office for a demo of the system. As a customer, you will have a dedicated account manager on the other end of the phone and you will only deal with Welltel’s expert engineering & support team.
For more information visit: www.welltelgroup.com
West is a leading technology enablement company that helps its clients more effectively communicate collaborate and connect with their customers, stakeholders and employees in a more productive, efficient and customer-focused way. Through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and speciality agent services, West technologies drives its clients through an inevitable digital transformation.
Cloud-based unified communications isn't just a new way of delivering services you already have. A set of integrated tools allows you to change how you execute critical business processes and digital transformation.
Our cloud contact centre solutions cater for customers with as little as 10 agents through to 3000+ agents. With 7.5bn multichannel messages being delivered or received annually, 219K users connected from a telephony perspective into our cloud and being delivered globally, as well as 250+ hosted contact centre customers – West gives you the flexibility and control you need to deliver outstanding customer experiences.
Wren Data specialize in delivering sophisticated multi media contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. We handle all aspects of solution design, deployment, support and on-going improvement. Founded in 1991 and headquartered in Limerick, Wren Data’s focus has been in empowering our clients to deliver superior customer service and experience to their customers while adding to bottom line through delivery on key business efficiency gains.
Leading clients including BPOs, Utilities, Government Agencies and Private Sector verticals in Healthcare, insurance & Finance across Ireland, UK and the U.S., have chosen to work closely with Wren Data consulting teams and our world leading technology solution partners in Customer Engagement & Experience, Gamification and Analytics.to redefine engagement and maximize use of internal business resources in people, time and data.
For more information visit www.wrendata.com