Derek leads the management and future proofing of Dell EMC’s highly complex, technology focused, Customer Experience Support Centre’s. In his current role, Derek is focused on leading the delivery of world class multilingual enterprise solutions support and consultancy to Dell EMC EMEA customers, who operate in highly complex enterprise infrastructures. Prior to his position in Dell, he gained broad experience in large international companies in a number of different management and technical roles. He has been working for Dell EMC Ireland for the past 20 years.
At Dell EMC, Derek has been instrumental in developing capabilities and skills to deliver exceptional customer experience. He is a previous CCMA ‘Contact Centre Manager Of The Year’ award winner in 2011 and Dell EMC Enterprise Expert Centre based in Cherrywood was CCMA Winner ‘ Large Contact Centre Of The Year’ in 2015 & 2017. Derek’s educational background is in Computer Science and Management.