Presentation
CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).
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Member Resources
CCMA are delighted to provide access to members to over 150 webinars that have taken place to date. These webinars and presentations provide valuable insights into key contact centre activities including by way of example, coaching, CX, diversity & inclusion, employee engagement, leadership, managing remote teams and well being. This library can be searched by topic and series with a wealth of advice and specific support for CCMA members.
Blog
Blog
Celebrating Excellence: Highlights from the 2025 CCMA Irish Customer Contact & Shared Services Awards
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Blog
2025 CCMA Awards Livestream
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Blog
People Promoting Excellence: The 2025 CCMA Irish Customer Contact & Shared Services Awards Shortlist
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Blog
2024 CCMA Awards Livestream
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