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Webinar
CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams
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CCMA are delighted to provide access to members to over 150 webinars that have taken place to date. These webinars and presentations provide valuable insights into key contact centre activities including by way of example, coaching, CX, diversity & inclusion, employee engagement, leadership, managing remote teams and well being. This library can be searched by topic and series with a wealth of advice and specific support for CCMA members.
Webinar
CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams
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Webinar
CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call
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Presentation
CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.
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