Presentation
CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI
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Member Resources
CCMA are delighted to provide access to members to over 150 webinars that have taken place to date. These webinars and presentations provide valuable insights into key contact centre activities including by way of example, coaching, CX, diversity & inclusion, employee engagement, leadership, managing remote teams and well being. This library can be searched by topic and series with a wealth of advice and specific support for CCMA members.
Blog
Blog
Celebrating Excellence: Highlights from the 2025 CCMA Irish Customer Contact & Shared Services Awards
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Blog
2025 CCMA Awards Livestream
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Blog
People Promoting Excellence: The 2025 CCMA Irish Customer Contact & Shared Services Awards Shortlist
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Blog
2024 CCMA Awards Livestream
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Industry Research
Research
CCMA Study - Irish Consumers Views of Customer Service & Use of AI
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Research
CCMA Ireland - Perceptions of Customer Service in Ireland & Channel Preferences May 2024
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Research
CCMA Benchmarking Study - Members Survey - 2023
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Research
CCMA Member Benchmarking Study 2022
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