Webinar
CCMA Member Forum - Sun Life Service Desk’s Shift Left Strategy
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Member Resources
CCMA are delighted to provide access to members to over 70 webinars that have taken place to date. These webinars and presentations provide valuable insights into key contact centre activities including by way of example, coaching, CX, diversity & inclusion, employee engagement, leadership, managing remote teams and well being. This library can be searched by topic and series with a wealth of advice and specific support for CCMA members.
Blog
Industry Research
Research
CCMA Benchmarking & Covid 19 Member Study June 2020
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Research
2019 IDA CX Transformation
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Research
2019 CCMA Coyne Research - Customer Contact Management Association Members Study
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Research
2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment
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