Member Resources

CCMA are delighted to provide access to members to over 70 webinars that have taken place to date. These webinars and presentations provide valuable insights into key contact centre activities including by way of example, coaching, CX, diversity & inclusion, employee engagement, leadership, managing remote teams and well being. This library can be searched by topic and series with a wealth of advice and specific support for CCMA members.

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Webinar

15 Jul 2021

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

Presentation

14 Jul 2021

CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

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Webinar

30 Jun 2021

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction