
Presentation
CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience
Read More
CCMA are delighted to provide access to members to over 150 webinars that have taken place to date. These webinars and presentations provide valuable insights into key contact centre activities including by way of example, coaching, CX, diversity & inclusion, employee engagement, leadership, managing remote teams and well being. This library can be searched by topic and series with a wealth of advice and specific support for CCMA members.
Presentation
CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience
Read More
Webinar
CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting
Read More
Presentation
CCMA Members Workshop - Elevate Your Impact with Your Personal Brand
Read More