Privacy Policy

CCMA Ireland Ltd. respects the privacy interests of our website visitors. This Privacy Policy describes the types of personal information that we collect, the uses we make of that information, and how you can correct or request deletion of any personal identifying information you choose to give us.

Information collected and how we use it

In general, CCMA Ireland Ltd. does not collect personal identifying information from visitors to this website unless such information is provided by the individual. However, certain non-personal information is recorded by the standard operation of the client’s Internet servers, including the type of operating system and browser being used by the visitor. The information we collect allows us to make statistical analysis of the use of our site, to improve the content of our site, and to customize our site to better suit your needs.

We may use aggregated information, which does not identify you personally, for advertising, marketing, promotional and other business purposes. Should you choose to provide personal identifying information, we may use and disclose that information in a number of ways related to your use of our site. We may use your personal identifying information in connection with sending you specific, targeted information that may be of interest to you. We may use your contact information, such as your e-mail address, to acknowledge your request for information or for other similar purposes. We will not sell our member contact list or provide your personal identifying information to any other person or entity in the ordinary course of our business, although we reserve the right to transfer such information in connection with a change in ownership of CCMA Ireland Ltd. or its assets.

We only retain the Personal Data collected from a User for as long as the User’s business relationship is active (in the case of membership sign-up) or otherwise for a limited period of time as long as we need to fulfil the purposes for which we have initially collected it, unless otherwise required by law. Note: we require personal data for any organisation or individual who sign up to be a member of the CCMA,

in order to process contractual obligations. If no data is provided, we cannot set up new membership. The following personal data is required for sign-up:

Company Name Job Position
Phone Number Address
Credit Card Details


We make use of "cookies," which are small sets of information stored onto your computer in connection with your use of our website. We may use information gathered by cookies to measure certain traffic patterns on our website or for similar purposes. A user does not need to have the cookie function of their browser turned on in order to use this website. If you arrived at our site through a link from another site, it is also possible that these other sites may place a cookie or other identifier on your computer. We do not control and are not responsible for the use of cookies or other identifiers by anyone except CCMA Ireland Ltd. For further information, you can also view our cookies policy.

Corrections and Deletions

If you want to see the personal information we have collected about you from this site, or if you believe any information we have is incorrect and you wish to correct it, please write to our privacy offer, Dorothy O’Byrne, at the address given under the Refunds section of this Privacy Policy, or alternatively you can contact the Privacy Offer at this email address: If we change or delete information in response to your request, we will discontinue using it; however, some information may remain in backup records and may take time to be ultimately purged.


While we take reasonable steps to protect your personal identifying information, given the nature of the Internet, we cannot ensure complete security and we are not

responsible for any breach of security or for the actions of any person or entity other than CCMA Ireland Ltd. Although we take precautions against security breaches, hackers pose a threat to any Internet user, and the legal and regulatory status of matters on the Internet are uncertain both in the United Kingdom and abroad. For these reasons, we cannot guarantee that all of your personal identifying information will never be disclosed in ways you do not expect or which are not described in this Privacy Policy. We cooperate with law enforcement inquiries, we obey court orders, and we honour subpoenas and other legal process. Your personal identifying information may be disclosed if we are compelled by law or legal process to disclose it. We may also disclose such information if we determine, in our sole discretion, that disclosure would be useful in connection with investigating possible noncompliance either with the law or with any policy of CCMA Ireland Ltd.

Transaction Security

This site uses Secure Sockets Layer (SSL) to ensure secure transmission of your personal data. You should be able to see the padlock symbol in the status bar on the bottom right hand corner of the browser window. The url address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end. This will ascertain that data cannot be read during transmission.


Anyone under 18 should not send any information about themselves to us, including information like your name, address or e-mail address. CCMA Ireland Ltd. does not knowingly collect personally identifying information from anyone under the age of 18. In the event that we learn that we have collected such information from an individual under 18 without parental consent, the information will be deleted from our database as soon as reasonably possible. CCMA Ireland Ltd. reserves the right to change this Privacy Policy. If you have any questions or queries about our privacy policy, please contact the privacy officer, Dorothy O’Bryne, at the postal address outlined under the Refunds section or email her at:

Google Fonts

We use Google fonts on this website to ensure it's been designed and presented in the best way for all our visitors.

No cookies are shared with Google Fonts API and requests for CSS and font files are sent to designated servers ( or, and is not shared or stored with data collected from your activity with other Google products e.g. Gmail.

Click here for more information on how Google uses its font files.

Your Rights

The GDPR legislation outlines the following rights to which the Customer Contact Management Association adheres to:

  1. The right to be informed – Transparency of how we are using personal data.
  2. The right of access – individuals will have the right to know exactly what information is held about them and how it is processed.
  3. The right of rectification – individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
  4. The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue.
  5. The right to restrict processing – an individual’s right to block or suppress processing of their personal data.
  6. The right to data portability – this allows individuals to retain and reuse their personal data for their own purpose.
  7. The right to object – in certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
  8. Rights of automated decision- making and profiling – GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example, individuals can choose not to be the subject of a decision where the consequence has a legal bearing on them, or is based on automated processing.
  9. Right to lodge a complaint with the Supervisory Authority.

Processing Your Data to Third Parties

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We are subject to the provisions of the General Data Protection Regulations (GDPR) that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or

  • Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission, which give personal data the same protection it has in Europe.

Terms and Conditions

CCMA Ireland Ltd. is pleased to provide this website for your personal use. However, by using this site, you agree to the terms and conditions provided below.


Once payment has been made, the decision to refund any payment is at the sole discretion of the CCMA board. The decision to refund payment may take up to 10 working days and the decision of the board members is final. All refund requests must be made in writing clearly stating the reason for the cancellation – by email to or by mail to CCMA Ireland Ltd., P.O. box 1016 AnPost Mail Centre, Blessington Road, Naas, Co. Kildare.

Use of Site and Site Material

This site is provided for your personal non-commercial use. You may not copy material from this site for commercial use. You may copy material in limited quantities from this site for your personal non-commercial use provided that our copyright notice is affixed to the copied material. CCMA Ireland Ltd. reserves the right to terminate at any time your permission to make personal copies of material from this site. You are prohibited from using this site to post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage unlawful conduct. CCMA Ireland Ltd. may from time-to-time monitor or review material transmitted or posted using this site and reserves the right to delete any material the company deems inappropriate. CCMA Ireland Ltd. is under no obligation to do so and assumes no responsibility or liability arising from any material transmitted or posted using this site.

Ownership of Intellectual Property

CCMA Ireland Ltd. owns the copyright to this site. Notwithstanding any other term or condition in this agreement, CCMA Ireland Ltd. retains ownership to the copyright in this site and all material from this site. CCMA Ireland Ltd. owns the trademarks, service marks, and trade dress ("Trademarks") displayed on this site. Nothing on this site should be construed as a license to use the Trademarks. Your use of the Trademarks displayed on this site is strictly prohibited.


Your use of this site and material from this site is at your own risk. CCMA Ireland Ltd. strives to provide accurate and up-to-date material on this site. However, CCMA Ireland Ltd. makes no warranties or representations as to the accuracy or timeliness of the material provided on this site. CCMA Ireland Ltd. assumes no liability or responsibility for any errors or omissions on this site.

Neither CCMA Ireland LTD. any of its agents, nor any other party involved in creating, producing, or delivering this site is liable for any direct, incidental,

consequential, indirect, or punitive damages arising out of your access to, or use of, this site or any material from this site. Without limiting the foregoing, this site and the material provided on this site are provided "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so this statement may not apply to you. CCMA Ireland Ltd. assumes no liability or responsibility for any damage to you, your computer, or your other property, due to your access to, use of, or downloading of this site or any materials provided on this site.


By visiting this site you agree to the Ireland laws, without regard to principles of conflict of laws, will govern these Conditions of Use.


CCMA Ireland Ltd. has not reviewed all of the sites linked to this site and is not responsible for any sites linked to this site. Your linking to any sites from this site is at your own risk. By linking to a site or permitting a link to this site, CCMA Ireland Ltd. does not endorse the site operator or the content of the linked site.

Should you have any questions in relation to our privacy policy or other related queries, please contact us at the following email address: Alternatively, you may correspond with us at the following postal address:

CCMA Ireland Ltd. P.O. box 1016
An Post Mail Centre Blessington Road Naas
Co. Kildare