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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites

CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites

For over 25 years, Covalen has delivered agile, innovative outsourcing solutions to global clients incl. Fortune 500 companies across several industries. Winner of Best Employee Engagement at...

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CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. In this...

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Ryanair - Customer Care Administrator

Ryanair - Customer Care Administrator

The purpose of this position is to assist in the smooth running of the Ryanair CS operation. The successful candidate will be hard working, energetic,...

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Customer Contact Management Association

Customer Contact Management Association

CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites

CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

CCMA Members Forum Cork - Enhancing Employee Experience with TELUS International  

Ryanair - Customer Care Administrator

Ryanair - Customer Care Administrator

Member Events

09th February, 2023

Sandyford Dublin

CCMA Member Forum,

CCMA Members Forum - Covalen - Engaging a Diverse Workforce across Multiple Sites

15th February, 2023

Louis Fitzgerald Hotel, Newlands Cross, Dublin.

CCMA Workshop,

CCMA Workshop - How to Listen to your customers to Build the Service they Want - Cormac Murphy Ennovate Consulting

22nd February, 2023

City East Plaza, Ballysimon, Limerick, V94 X2N9.

CCMA Member Forum,

CCMA Members Forum - Northern Trust - Investing in Talent

23rd February, 2023

CCMA Ireland Ltd. AGM, Dell Technologies, Cherrywood, Dublin.

CCMA Member Forum,

CCMA Ireland Ltd - Annual General Meeting 2023 - Dublin

08th March, 2023

CarTrawler, Classon House, Dundrum Business Park, Dundrum, Dublin D14 KX83.

CCMA Member Forum,

CCMA Members Forum - CarTrawler - Levelling up an Award-Winning Contact Centre

Industry Insights

Benchmarking

CCMA Member Benchmarking Study 2022

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Benchmarking

CCMA Benchmarking Study 2021

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Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Accenture

    Accenture

  • Avaya

    Avaya

  • Workair

    Workair

  • BT

    BT

  • Jabra

    Jabra

  • Odigo

    Odigo

  • ServiceNow

    ServiceNow

  • ServisBOT

    ServisBOT

  • VHI Healthcare

    VHI Healthcare

#CCMA

Book: https://t.co/hXBgTVj6wZ CCMA 2022 Employee Engagement award winner, Covalen, will present to us on employee e… https://t.co/k2hPjmzR4m

Career jumpstart webinar. Learn about your trajectory, what you need to know to get your career back on track and p… https://t.co/VaV1pgqAlz

Register now: https://t.co/Jbzz4IwqWh. 18.01.2023. 10am-12pm. TELUS International, Mahon, Cork. Multiple speakers… https://t.co/RkhBnw0HAE

First event of the New Year. Register: https://t.co/Jbzz4IwqWh TELUS International, Mahon, Cork. 10-12pm. Light b… https://t.co/DlkB5dHGSR

Good tidings & happy holidays to all our sponsors and members! We're busy planning some great events in the New Yea… https://t.co/cmWqdJ5gFb

A huge, heartfelt thank you to all our attendees who attended our awards last Saturday night. Congrats to all winne… https://t.co/oqU1piz73g

What a great event we had this weekend! Be sure to check out the photos in our Facebook album and don't forget to t… https://t.co/9o4qrCnD7y

@Fexcogroup @GasNetIrl Well done for being shortlisted and congratulations!

@eir Well done to each of you!

@Jcyid81 @eir Lookin' sharp guys! Well done.

@RelateCare Well done - big round of applause.

@Valerie_O_B Well done guys.

@Pinergy @Sales_Sense Well done guys!

And the winner of Contact Centre of the Year 2022 Large award is... PayPal @PayPal #ccmalive https://t.co/ghJtaBlme9

Contact Centre of the Year 2022 Large award - Highly Commended - goes to... Three Ireland @ThreeIreland #ccmalive https://t.co/E8Jbfejf1K

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We would love to hear from you.

Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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