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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

Despite increased investments in digital transformation for the contact centre, customer satisfaction with self-service experiences is most often less-than-exceptional, resulting in an increased demand for...

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Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

Putting the customer and their experience of interacting with your organisation as the key focus and central pivot of everything you do is a well-worn...

Access Webinar Recording
Irish Water - Customer Experience Specialist

Irish Water - Customer Experience Specialist

The Customer Experience Specialist will report directly to the Customer Experience Manager and will be responsible for managing the day-to-day operations of the Customer Experience ...

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Customer Contact Management Association

Customer Contact Management Association

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen

Irish Water - Customer Experience Specialist

Irish Water - Customer Experience Specialist

Member Events

29th September, 2022

The Ivy, 13 -17 Dawson Street, Dublin.

CCMA Sponsor Event,

CCMA Sponsor Breakfast Briefing - ServisBOT - Supercharge your CX Strategy with Service Triage, the Silver Bullet for Improving Service Performance and Reducing AHT

13th October, 2022

Three, National Technology Park, Castletroy, Limerick.

CCMA Member Forum,

CCMA - Member Forum - Three - How we built an Award Winning Contact Centre

26th October, 2022

In Person Workshop 10.00 a.m. - 5.00 pm

CCMA Workshop,

CCMA - Leadership Development Workshop - How to Implement a Hybrid Working Framework for your Team

26th October, 2022

The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA Member Forum,

CCMA - Member Breakfast Briefing - Hosted by Google - Insights on New Ways of Working with a panel of Senior Industry Executives

30th November, 2022

Dublin

CCMA Member Forum,

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Industry Insights

Benchmarking

CCMA Member Benchmarking Study 2022

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Benchmarking

CCMA Benchmarking Study 2021

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Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Accenture

    Accenture

  • Avaya

    Avaya

  • Workair

    Workair

  • BT

    BT

  • GoContact

    GoContact

  • Jabra

    Jabra

  • Odigo

    Odigo

  • ServiceNow

    ServiceNow

  • ServisBOT

    ServisBOT

  • Talkdesk

    Talkdesk

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

Hybrid working model workshop on-site in Dublin city on 28.09.2022. 09.30am-04.30am. Improve your current hybrid wo… https://t.co/wUtZAz4srl

Register: https://t.co/mw9tscV6oO Daniel Healy, Learning Specialst at @StarCraft, will share how blended learning h… https://t.co/7WkuZABw3j

In-conversation with Nick Rutherford, Consultant from @CastleWaterLtd and Paul Turley from @ServiceNow on organsiat… https://t.co/K9r2NN1bWu

Learn how AI can improve your CX, how CC + UC can optimize ROI. Learn the impacts of changes in work, from the gig… https://t.co/pb4IdIIm0S

Free calendar event - SalesSense contact centre in Dundalk tomorrow, 1.30-5pm. Facility tour & light buffet as well… https://t.co/Xqs5lUIbBq

Free event with CCMA Award Winner - Cartrawler. Tomorrow. 9-11am. Networking, talks and Q & A. Presentations given… https://t.co/i9AB901qSI

Event at SalesSense contact centre in Dundalk from 1.30-05.00pm on 23/06/2022. Register now:… https://t.co/VK018CV13b

Our first member forum in 2 years will be hosted by Winner of the Contact Centre of the Year - Medium at the 2021 C… https://t.co/WHrNjQFwGb

Register now: https://t.co/5S4bSZNapf Boost your confidence at work through the empowerment of your voice!… https://t.co/6ADqkUp3gn

Our Summer networking event is taking place in the famous Google offices in Barrow Street (The Forge, Gordon House)… https://t.co/BmjAvVBJZ0

Hybrid v remote working is discussed by Senior Director Operational Excellence, Barry O'Toole at Indeed in this qua… https://t.co/qVpOxdovrG

We want to thank everyone who attended our annual conference yesterday! And especially our sponsors for their suppo… https://t.co/Y9eNeQxVld

#ccmasummit social media wall https://t.co/U9ak5NIXAz

#ccmasummit breakout sessions: 1. CX More Ease, Less Effort 2. A Vocal 101 Workshop 3 - Digital Transformation – a… https://t.co/qZW5Rbc7kl

The Next Generation Customer Journey Gerry Keleghan, Senior Product Sales Specialist, Cisco Systems@gkelegha… https://t.co/7bllyxw4fJ

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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