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Member Events

29th February, 2024

9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for…

29th February, 2024

CCMA AGM Webinar 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

06th March, 2024

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Member Forum

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in…

07th March, 2024

Webinar 12 noon

CCMA Sponsor Event

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA…

07th March, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Workshop - Social Housing – Developing a differentiated service that…

Industry Insights

Benchmarking

CCMA Benchmarking Study - Members Survey - 2023

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Benchmarking

CCMA Member Benchmarking Study 2022

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Benchmarking

CCMA Benchmarking Study 2021

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Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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CCMA provides a forum for CX organisations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Why Join CCMA

Promoting collaboration, shared learning and best practice for CX organisations in Ireland. We achieve this through:

  • Showcasing Best Practice
  • Collaboration & Networking Events
  • Industry Awards
  • Shared Learning and Development and Specialist Workshops
  • Industry Special Interest and User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • HP Poly

    HP Poly

  • Avaya

    Avaya

  • Genesys

    Genesys

  • Puzzel

    Puzzel

  • Workair

    Workair

  • BT

    BT

  • DigitalWell

    DigitalWell

  • evcoms

    evcoms

  • IRIS Clarity

    IRIS Clarity

  • Odigo

    Odigo

  • ServiceNow

    ServiceNow

  • VHI Healthcare

    VHI Healthcare

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We would love to hear from you.

Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

Find Out More