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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

To deliver effortless, end-to-end customer experience, all parts of your organisation need to work together, across the front, middle, and back office. However, this is...

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CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement

CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement

Our annual industry gathering, sponsored by BT with a great line up of speakers including Ray Goggins from Ultimate Hell Week, Ronan O'Neill Director of...

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KSN Energy - Customer Service Agent

KSN Energy - Customer Service Agent

KSN Energy is the go-to operations management company for the Sustainable Energy Authority of Ireland (SEAI). As a Customer Service Agent, you will have the...

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Customer Contact Management Association

Customer Contact Management Association

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement

CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement

KSN Energy - Customer Service Agent

KSN Energy - Customer Service Agent

Sponsors

Become a Sponsor

Member Events

07th June, 2023

The Mayson Hotel, North Wall Quay, Dublin.

CCMA Sponsor Event,

Sponsor Event - Ergo, ServiceNow & Konversational - The Future of Service: Automating workflow to deliver an effortless, end-to-end customer experience every time.

Find out more Book now

21st June, 2023

Fitzwilliam Hotel, St. Stephen's Green, Dublin 2.

CCMA Sponsor Event,

CCMA Sponsor Breakfast Briefing - Puzzel & Xcentuate - How to Make Customer Service your Competitive Advantage

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22nd June, 2023

Webinar 11 a.m.

CCMA Sponsor Event,

CCMA Sponsor Webinar - MaxContact - How to harness innovation to improve contact strategies and drive continuous improvement in your contact centre

Read More Book now

13th September, 2023

RelateCare, Unit 10/11, IDA, Cork Road, Waterford, X91 F720.

CCMA Member Forum,

CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm

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21st September, 2023

Dublin City Centre

CCMA Sponsor Event,

CCMA Sponsor Breakfast Briefing - Workair & 8x8 - AI – Adoption Trends and Challenges - Hold the Date

Hold the date further details to follow shortly. Book now

Industry Insights

Benchmarking

CCMA Member Benchmarking Study 2022

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Benchmarking

CCMA Benchmarking Study 2021

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Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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Corporate Members

CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
Learn More Hear from our partners
  • HP Poly

    HP Poly

  • Accenture

    Accenture

  • Puzzel

    Puzzel

  • Workair

    Workair

  • BT

    BT

  • DigitalWell

    DigitalWell

  • evcoms

    evcoms

  • IRIS Clarity

    IRIS Clarity

  • MaxContact

    MaxContact

  • Odigo

    Odigo

  • ServiceNow

    ServiceNow

  • ServisBOT

    ServisBOT

  • VHI Healthcare

    VHI Healthcare

#CCMA

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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