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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

Customer experience is top of mind when considering customer engagement and contact centre solutions. But based on our knowledge and plenty of market research, putting...

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Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

CCMA are delighted to welcome back Alison Creed of The Coaching Creed for a series of 4 interactive webinars under the banner theme of Leading Your...

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2020 Irish Customer Contact & Shared Services Awards - virtual awards ceremony Friday 20th November

2020 Irish Customer Contact & Shared Services Awards - virtual awards ceremony Friday 20th November

Virtual Awards Ceremony Friday 20th November

Awards Ceremony
Customer Contact Management Association

Customer Contact Management Association

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

Ask the Expert - Leading Your Team into 2021 - Team Cohesion - Alison Creed - The Coaching Creed

2020 Irish Customer Contact & Shared Services Awards - virtual awards ceremony Friday 20th November

2020 Irish Customer Contact & Shared Services Awards - virtual awards ceremony Friday 20th November

Member Events

27th January, 2021

Webinar 2 p.m.

CCMA Sponsor Event,

CCMA Sponsor Webinar - Avaya - CX and EX: Two Sides of the Same Coin

29th January, 2021

Webinar 11 a.m.

CCMA Member Forum,

Ask the Expert - Leading Your Team into 2021 - Work Life Balance - Alison Creed - The Coaching Creed

03rd February, 2021

Webinar 2 p.m.

CCMA Member Forum,

CCMA Ask the Expert - John Riordan Director of Support Shopify - One Year On Lessons Learned…. A Discussion

10th February, 2021

Webinar 2 p.m.

CCMA Member Forum,

CCMA Members Forum - How to Grow Sales and Retention Through Coaching - A Case Study - Zevas

19th February, 2021

Webinar 11 a.m.

CCMA Member Forum,

CCMA Ask The Expert - How is the Pandemic Impacting the World of Work? - Pawel Adrjan - Head of EMEA Research, Indeed Hiring Lab

Industry Insights

Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Avaya

    Avaya

  • Accenture

    Accenture

  • BT

    BT

  • Connex One

    Connex One

  • eleven

    eleven

  • Genesys

    Genesys

  • Microsoft

    Microsoft

  • Noble Systems

    Noble Systems

  • Oracle

    Oracle

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

Work/life balance in remote setting. Boundary creating & attending to the needs of both will be discussed by Alison… https://t.co/TkQ0tgJvAF

Agility, flexibility & customer satisfaction are all key to improving your CX & even differentiating as a consequen… https://t.co/HiriDlcTrK

EX & CX. John Maher, Sales Specialist Team Lead from @Avaya_UK will talk about the positive impact of EX on CX & t… https://t.co/PmLeUHD9ez

Is team cohesion at the top of your New Years resolution list? Join us with Executive Coach, Alison Creed, who'll d… https://t.co/DxKt9UyKSJ

Team cohesion in 2021! Executive Coach, Alison Creed, will talk about 2020 lessons in team engagement & policy that… https://t.co/XYdou5IgHW

We'd like to wish all our members & their families a safe and relaxing Christmas. Online interactive & educational… https://t.co/YsYhy4gUvF

From Ours to You and Yours... We'd like to thank all our members and sponsors for their support this year & wish yo… https://t.co/09svtAocU7

2021 Plan: Team Engagement. Has your team cohesion dropped this year? Or perhaps less 'social' calls happening? Upc… https://t.co/O05m6rDzrG

Team calls now transactional & loss of organisational vision. Find out how workplace EQ & running team events with… https://t.co/OLwegGsl5x

Congratulations again to all our winners at this year's awards. A terrific night hosted by Muireann O'Connell & spo… https://t.co/ODYQ38WMKz

@abtranglobal @rte @RTEOne @CommunityFound Great job Abtran well done to all the team 🎄

What are the legal expectations of employers in Ireland regarding remote staff? Join us, @IDAIRELAND and a panel of… https://t.co/mphnm1NC3p

A big congratulations to all our winners from our awards show last Friday night! It was a true pleasure to see ever… https://t.co/BWywBCR2EW

Delighted to deliver CCMA awards to AIB congrats to all the worthy winners #aib https://t.co/Y9d0YaxXJ8

Special "best dressed" mention to those sparkly shoes! #ccmalive https://t.co/Bnyt8nahoM

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.