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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

CCMA Awards 2019 – And the Winners Were…

CCMA Awards 2019 – And the Winners Were…

Download our Book of the Night to view the 2019 award winners!

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Customer Contact Management Association

Customer Contact Management Association

CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

CCMA Community Chat - Webinar - Effectively Managing Remote Service Teams - Cormac Murphy Ennovate Consulting

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

CCMA Awards 2019 – And the Winners Were…

CCMA Awards 2019 – And the Winners Were…

Member Events

09th April, 2020

Webinar 11 a.m.

CCMA Member Forum,

CCMA Community Chat - Webinar - Mindfulness Moments - 11 a.m.

24th April, 2020

Webinar 11 a.m.

CCMA Member Forum,

CCMA Community Chat - Webinar - Ask the Expert - Annette Hickey, VP Global Customer Solutions EMEA PayPal

20th May, 2020

Dublin

CCMA Sponsor Event,

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

20th May, 2020

Dublin

CCMA Member Forum,

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

24th June, 2020

Kildare

CCMA Annual Conference CX 2020

Industry Insights

Benchmarking

IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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Benchmarking

2014 CCMA UCD Industry Research

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Avaya

    Avaya

  • Accenture

    Accenture

  • BT

    BT

  • Connex One

    Connex One

  • eleven

    eleven

  • Genesys

    Genesys

  • Microsoft

    Microsoft

  • Nuance Communications

    Nuance Communications

  • Oracle

    Oracle

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

  • Wren Data

    Wren Data

#CCMA

We are delighted to announce that Cormac Murphy, Partner @Ennovate will present our next #CCMACommunitychat webina… https://t.co/JO5D0fOVEQ

We have a treat for our Twitter followers this morning - @mauricewhelan1 is hosting a live mindfulness session as p… https://t.co/cFWRDpK1TG

We are delighted to welcome back @mauricewhelan1 to host tomorrow's live #CCMACommunityChat session on Mindfulness.… https://t.co/V0FIrhUfwy

Join our webinar at 11:00 on 08 April where our sponsor @connex_one will discuss why PCI-DSS is becoming invaluable… https://t.co/PuNmadPXKP

Join us on Tues 07 April 11:00 - Alison Creed hosts our next #CCMACommunityChat webinar on how to keep your team c… https://t.co/XKWHEnuBZ2

Don't miss our live Ask the Experts session at 11:00 today with @johncriordan from @ShopifySupport. John has a wea… https://t.co/BGVXzzOogU

Our live #CCMACommunityChat is back tomorrow - Friday 03 Apr 11:00. @johncriordan from @ShopifySupport takes the h… https://t.co/qYDXdFDQju

Join our live webinar with @LivePerson and IT Solutions today at 2PM & learn how to improve CX during #covid19 by d… https://t.co/b7Ms24W5LP

Learn how to improve CX during #covid19 by diverting calls to message apps. Join our live event hosted by… https://t.co/FKsirAJ2rs

Big shout out to Paul @conneally, Head of Global Communications for LiveTiles, who will host our next… https://t.co/4KgGHkshKu

Final Call for our CCMA Community Chat webinar this morning. Still time to register on https://t.co/HBtUN1hNUq https://t.co/L2jbM2NNki

Join us on Friday 27 March 11:00 for the next webinar in our #CommunityChat series. Our host Maura Jakksen Byrne wi… https://t.co/2BfYHnGiaG

Getting ready for this morning's #CommunityChat with Alison Creed. We still have places and this is open to non me… https://t.co/kulLQVh8xn

The next topic in our CCMA Community Chat series is around strategies and tools for supporting remote teams. Jo… https://t.co/bTB1Ly33G7

Did you miss our Mindfulness Moments Community Chat with Maurice Whelan from Unleash Potential? Here is the link t… https://t.co/xVuCvns9CN

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.