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CCMA Awards 2019 – And the Winners Were…

CCMA Awards 2019 – And the Winners Were…

Download our Book of the Night to view the 2019 award winners!

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CCMA Awards 2019 - Photos from the Night

CCMA Awards 2019 - Photos from the Night

View the dazzling photos from the 2019 award ceremony.

View Photos
Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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Vacancy - Training Manager - Abtran

Vacancy - Training Manager - Abtran

A fantastic opportunity for an experienced Training Manager to join our team working with one of our new clients has opened up.

Read More
CCMA Awards 2019 – And the Winners Were…

CCMA Awards 2019 – And the Winners Were…

Download our Book of the Night to view the 2019 award winners!

CCMA Awards 2019 - Photos from the Night

CCMA Awards 2019 - Photos from the Night

View the dazzling photos from the 2019 award ceremony.

Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

Vacancy - Training Manager - Abtran

Vacancy - Training Manager - Abtran

A fantastic opportunity for an experienced Training Manager to join our team working with one of our new clients has opened up.

Member Events

04th March, 2020

Dublin

CCMA Workshop,

CCMA Workshop - Coaching for results in a CX environment

19th February, 2020

Dublin.

CCMA Member Forum,

CCMA Members Forum - CarTrawler & Edgetier - Using AI to deliver seamless customer experiences and drive commercial results

11th March, 2020

Dublin

CCMA Member Forum,

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

11th March, 2020

Dublin

CCMA Workshop,

CCMA Member Workshop - Proven Strategies for Managing Remote and Smart Teams

26th March, 2020

Dublin

CCMA Member Forum,

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Industry Insights

Benchmarking

IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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Benchmarking

2014 CCMA UCD Industry Research

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Avaya

    Avaya

  • Accenture

    Accenture

  • BT

    BT

  • Connex One

    Connex One

  • eleven

    eleven

  • Genesys

    Genesys

  • Microsoft

    Microsoft

  • Noble Systems

    Noble Systems

  • Nuance Communications

    Nuance Communications

  • Oracle

    Oracle

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

  • Wren Data

    Wren Data

#CCMA

CCMA welcomes @ServisBOT for a breakfast to learn first-hand how you can create and deploy a chatbot and achieve im… https://t.co/ENv6nDM8w7

#ccma People Leader Development Programme starts tomorrow! Learn more about how it can help #leaders like you: 👉… https://t.co/OGhFYZKZum

The 6-day, for 6 months, #ccma People Leader Development Programme starts this Wednesday. 👏Register Now: https://t.co/D6K0Otwsn4

'Tis the season of giving. With your support, the CCMA continue to be able to support amazing charities like… https://t.co/5pjmyECaP5

Congrats to @PayPal and ALL of our winners from this year's #ccmalive Customer Contact & Shared Services Awards! C… https://t.co/F40K9G0BA6

RT @CCMA_Ireland: Customer Contact Centre of the Year - Large winner - Paypal #ccmalive https://t.co/YW04qapOp8

Hope you enjoyed the evening.

Thank You #ccmalive https://t.co/vaxk6p5Sfx

Customer Contact Centre of the Year - Large winner - Paypal #ccmalive https://t.co/YW04qapOp8

Customer Contact Centre of the Year- Large, highly commended - Dell #ccmalive https://t.co/2qrjTJL2Th

#ccmalive https://t.co/k74A4mixLw

Customer Contact Centre of the Year Medium winner - Avantcard #ccmalive https://t.co/49xd87k05Q

Customer Contact Centre of the Year - Medium, highly commended - Northern Trust #ccmalive https://t.co/nbl3eK1tLU

#ccmalive https://t.co/VGQaxR04OA

Best Customer Experience, winner- Virgin Media #ccmalive https://t.co/VztAuKKbgN

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CCMA Logo

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.