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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA Member Forum - Blizzard Entertainment – Preparing Your Workforce for Future Opportunities.

CCMA Member Forum - Blizzard Entertainment – Preparing Your Workforce for Future Opportunities.

As the service delivery industry continues to evolve and adapt to new customer needs and technology, Ana Alfageme Blizzard Entertainment’s CS Director and Site...

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CCMA Ask the Expert - Leading your Virtual Team - Staff Engagement - Alison Creed The Coaching Creed

CCMA Ask the Expert - Leading your Virtual Team - Staff Engagement - Alison Creed The Coaching Creed

In our recent benchmarking survey you told us you wanted to know more about how to keep staff engaged while working virtually. In this interactive...

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Vacancy - Training Manager - Abtran

Vacancy - Training Manager - Abtran

A fantastic opportunity for an experienced Training Manager to join our team working with one of our new clients has opened up.

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Customer Contact Management Association

Customer Contact Management Association

CCMA Member Forum - Blizzard Entertainment – Preparing Your Workforce for Future Opportunities.

CCMA Member Forum - Blizzard Entertainment – Preparing Your Workforce for Future Opportunities.

CCMA Ask the Expert - Leading your Virtual Team - Staff Engagement - Alison Creed The Coaching Creed

CCMA Ask the Expert - Leading your Virtual Team - Staff Engagement - Alison Creed The Coaching Creed

Vacancy - Training Manager - Abtran

Vacancy - Training Manager - Abtran

Member Events

16th April, 2021

Webinar 11 a.m.

CCMA Member Forum,

CCMA Member Forum - Blizzard Entertainment – Preparing Your Workforce for Future Opportunities.

23rd April, 2021

Webinar 11 a.m.

CCMA Member Forum,

CCMA Members Forum - Avant Money - Building and Nurturing Workplace Culture

28th April, 2021

Webinar 9.30 a.m. to 12.30 p.m.

CCMA Sponsor Event,

CCMA Sponsor Mini Conference - ServiceNow - Future of Work Ireland 2021

30th April, 2021

Webinar 11 a.m.

CCMA Member Forum,

CCMA Members Forum - AIB - Putting the Social back into Social Media

12th May, 2021

Webinar 2 p.m.

CCMA Sponsor Event,

CCMA Sponsor Webinar - Poly - Drive success by listening to the Voice of the Agent

Industry Insights

Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Avaya

    Avaya

  • Accenture

    Accenture

  • BT

    BT

  • eleven

    eleven

  • Microsoft

    Microsoft

  • Noble Systems

    Noble Systems

  • ServiceNow

    ServiceNow

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

Register now: https://t.co/VYIIf8sot1 Ana Alfageme, Director of CS and Jessica Stone, CS Team Manager both at gamin… https://t.co/75Ggyt7mEl

Register now: https://t.co/BFLk9ZEdIN Future of Work is Now. Webinar tomorrow @2pm IST tomorrow with Barry Winkles… https://t.co/0OKmCE1pUg

Future workplace webinar discussing 'being human', one word every leader needs to hear now & collaboration. Join to… https://t.co/N9zkRrit8j

Nutrition & how it affects performance in life will be discussed in this inspirational webinar by @DavidGillick, We… https://t.co/K45D6hMkKC

Future Workplace Webinar. Register now: https://t.co/BFLk9ZEdIN. Barry Winkles, CSO at@CplResources, presents on th… https://t.co/LJOtofOTVE

Manager of Contact Centres & CCMA board member, Kathy Egan at @MerlynShowering, discusses removing inefficiencies,… https://t.co/ytLmGGgU68

AI automation, chatbots and balancing all with CSRs in contact centres will be discussed at today's webinar at 11am… https://t.co/CiLraE2qEU

Chatbot V CSR. Is your team optimised by technology? How do you know which queries are for bots & which should be f… https://t.co/b8eF0EMhFc

@DocNicola from @bt_uk returns to our #ccmacommunitychat series to reveal her latest findings about the future of c… https://t.co/4enFvCaIdc

VHI Wellness Ambassador, Olympian athlete & 2013 MasterChef winner, @DavidGillick, will delivery an inspirational t… https://t.co/xaWAaB5DBa

*International Women's Day webinar - Wed, 11am IST* Register now: https://t.co/lj2wCFuY2r Join panel of speakers -… https://t.co/sFs4ikkoqD

@AIBIreland contact centre webinar on 05.03.2021 @11am IST. Presented by Sales & Service People Leader, @larkintina… https://t.co/cCyIK7CGIh

The final installment of Alison Creed's 'Leading your Team into 2021' webinar series is tomorrow! Mgt can learn Coa… https://t.co/bU1VVC3FQj

Nick Dicksee from @Avaya_UK, discusses CPaaS & how business apps like self-service, personalisation & blended chann… https://t.co/BIHTX6ExGN

If you are interested in how the Irish Jobs Market has been effected by Covid then this Webinar is a cant miss.… https://t.co/3DEQxqcoY5

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We would love to hear from you.

Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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