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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

IDA Ireland in association with CCMA invite you to a one-hour interactive webinar at which Dell EMC will share details of their Transform Programme, an...

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CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

CCMA are delighted to welcome Talkdesk as a Silver sponsor and to extend an invitation to all CCMA members to attend Opentalk a free two...

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Customer Care Agent, An Post Customer Contact Centre

Customer Care Agent, An Post Customer Contact Centre

At An Post, we want our customers to have the best customer service experience in Ireland, no matter how, when or what they contact us...

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Customer Contact Management Association

Customer Contact Management Association

CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

Customer Care Agent, An Post Customer Contact Centre

Customer Care Agent, An Post Customer Contact Centre

Member Events

21st June, 2021

Webinar 2 p.m.

CCMA Member Forum,

CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

23rd June, 2021

Webinar 2 p.m.

CCMA Sponsor Event,

CCMA Sponsor Webinar - Talkdesk - Customer Service Agents; AI’s Greatest Strength

30th June, 2021

Webinar 2 p.m.

CCMA Sponsor Event,

CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

29th September, 2021

Kildare

CCMA Annual Conference CX 2021 - Webinar

20th October, 2021

Cork

CCMA Member Forum,

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

Industry Insights

Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Accenture

    Accenture

  • Avaya

    Avaya

  • BT

    BT

  • eleven

    eleven

  • Jabra

    Jabra

  • Noble Systems

    Noble Systems

  • ServiceNow

    ServiceNow

  • Talkdesk

    Talkdesk

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

Places left for our webinar this Monday with @IDAIRELAND, @DellTechIreland & @neuedaltd. Learn about their unique p… https://t.co/HNutbIGW47

Places filling fast for our upcoming webinar with @IDAIRELAND. Learn about professional dev. program - Transform. U… https://t.co/xY1gPsdrja

Sponsored webinar with @IDAIRELAND. Innovative professional development program with Dell & @neuedaltd for tomorrow… https://t.co/UijQXfOQ7g

Building an industry support team, getting a mentor, collaborating & sharing. Read our latest article on powerful l… https://t.co/mnMIh4vMEd

Register: https://t.co/3GsVKcOqib. New study by @Avaya of 10,000 consumers reveals home/work life balance changes a… https://t.co/RUUlfd3xe4

Register: https://t.co/YZmMDIRdfA CCMA 2020 winner, New Ireland Assurance, will present on their unique culture & a… https://t.co/C33ngUIESL

High impact culture, continuous improvement programme of #cx & covid impact on operations will be presented by Lisa… https://t.co/WA7otU0wso

Contact centre team social media training discussion - learn how to deliver great #cx, leverage opportunities & man… https://t.co/5GnVkKZ4x7

Insights from CCMA 2020 awards winner, Fidelity International, on leadership and values that led to employee wellbe… https://t.co/VoGXcGLEJ7

Research into agents working from home to be revealed by Senior Product Marketing Manager, @RichardK_Poly & insight… https://t.co/y4NN2ZGGOJ

Winner of the Best Response to Covid-19 at the 2020 CCMA Awards, @Fidelity_UK, will discuss responding to the unexp… https://t.co/GV8ussuDPV

Waterford-based@SunLife global financial services will discuss their service desk team's unique customer service st… https://t.co/R3uEQ6ANHK

Shift Left strategy by determining what value to deliver to clients, how it should be delivered and why, while mana… https://t.co/jqwHM85Wph

Excited to have @Cian_Corbett & @EimearGrehan from @AIBIreland this Friday as part of our #ccmacomunitychat series.… https://t.co/Dl99QA6YTZ

We're delighted to be speaking at tomorrow's conference - the Future of Work 2021. Hosted by @ServiceNowUKI. Discus… https://t.co/dtLQNWV0MJ

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We would love to hear from you.

Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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