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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?

CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

2020 Irish Customer Contact & Shared Services Awards - closing date for entries Wednesday 2nd September

2020 Irish Customer Contact & Shared Services Awards - closing date for entries Wednesday 2nd September

Download the application pack.

Application Pack
Customer Contact Management Association

Customer Contact Management Association

CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?

CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

CCMA Sponsor Webinar - Vhi Healthcare - Looking After You - The Importance of Emotional Wellbeing - Dr Ui May Tan Health & Wellbeing Clinical Lead Vhi

2020 Irish Customer Contact & Shared Services Awards - closing date for entries Wednesday 2nd September

2020 Irish Customer Contact & Shared Services Awards - closing date for entries Wednesday 2nd September

Member Events

14th July, 2020

Webinar 11 a.m.

CCMA Member Forum,

CCMA Community Chat - Webinar - Fiona Buckley - What motivates you?, What motivates your team?

16th September, 2020

Dublin

CCMA Member Forum,

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

23rd September, 2020

Kildare

CCMA Annual Conference CX 2020

01st October, 2020

Cork

CCMA Member Forum,

CCMA Members Forum - Lilly Global Business Solutions - A Global Approach with Local Impact

14th October, 2020

Dublin

CCMA Member Forum,

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

Industry Insights

Benchmarking

IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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Benchmarking

2014 CCMA UCD Industry Research

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Avaya

    Avaya

  • Accenture

    Accenture

  • BT

    BT

  • Connex One

    Connex One

  • eleven

    eleven

  • Genesys

    Genesys

  • Microsoft

    Microsoft

  • Nuance Communications

    Nuance Communications

  • Oracle

    Oracle

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

**Judges Call CCMA Irish Customer Contact & Shared Services Awards 2020** Register now: https://t.co/6A9wqCQD7G C… https://t.co/tiIv86pBIP

*Register for 11am today: https://t.co/nTcdWz07Yb * Final call for joining our webinar today on diversity & inclus… https://t.co/p0rcgevIRr

Register: https://t.co/nTcdWyIx6D Inclusivity & diversity, how do we incorporate them for a more creative, innovati… https://t.co/F8dotIjJwo

Register now: https://t.co/xu3UiBGiGT Are you ready for Global Disruption? @DocNicola will reveal the skills neede… https://t.co/g4KiccJZbl

Register now: https://t.co/aq4vNxVdkZ @Eric_Mullane, Director of Customer Experience & Operations at… https://t.co/uF0W6SoriL

Register: https://t.co/3tY3u4FjIf Predictive engagement helps brands anticipate customer behaviour during their jou… https://t.co/YAA87ehVM3

Register now: https://t.co/UCS0XmqbHx What you can do to create a workplace with good leadership & followership wi… https://t.co/6u0KsO7HrQ

Register here: https://t.co/SK88HOjbuS CEO of @AvantcardIre, Chris Paul will talk to us on our Ask the Expert spot… https://t.co/KJDI0ehoeT

Register here: https://t.co/ekExKygnik We have @DocNicola from BT Ireland today @ 2pm IST discussing BT's global r… https://t.co/FendvF2V6K

Register here: https://t.co/ekExKygnik @DocNicola from BT Ireland, will discuss global research findings covering… https://t.co/Zdm3VLij9E

Register: https://t.co/qVKmFnoCZp Lean approach to improve CX in call centres will be the topic for this morning's… https://t.co/LjlOKjAy9c

Register now: https://t.co/qVKmFnoCZp Ever thought of using the Lean approach to improve the value of your CX opera… https://t.co/87teKw0QAb

Register: https://t.co/O8WT5t9moG How will WFM modelling change as result of WFH, new customer contact channels &… https://t.co/NOKv0hOy9r

Drum roll...our WFH contest winner is Niall Hughes from @VirginMediaIE - a Poly Savi headset is going out to you! C… https://t.co/kMiJB7qI9y

Register now: https://t.co/sut8Bc1ZT4 **Today at 2pm IST** Make our webinar today your lunch break listen as… https://t.co/3Xa4682XAt

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.