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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

The team in Abtran constantly seek to standardise, simplify and cut through complexity. Following their success in winning the CCMA award for Outsourced Partnership of...

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CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

CX is no longer enough. It’s time to reimagine business through the lens of experience. As good CX becomes mainstream, leading to a sea...

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Customer Care Agent, An Post Customer Contact Centre

Customer Care Agent, An Post Customer Contact Centre

At An Post, we want our customers to have the best customer service experience in Ireland, no matter how, when or what they contact us...

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Customer Contact Management Association

Customer Contact Management Association

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

Customer Care Agent, An Post Customer Contact Centre

Customer Care Agent, An Post Customer Contact Centre

Member Events

17th September, 2021

Webinar 11 a.m.

CCMA Member Forum,

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

21st September, 2021

Webinar 6 p.m.

CCMA Sponsor Event,

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22nd September, 2021

Webinar 2 p.m.

CCMA Sponsor Event,

CCMA Sponsor Webinar - Expertivity Technologies - Launch of TU Dublin’s Level 7 Programme for Managers and Aspiring Managers in CX Organisations.

29th September, 2021

Webinar 2 p.m.

CCMA Sponsor Event,

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

29th September, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop,

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

Industry Insights

Benchmarking

CCMA Benchmarking Study 2021

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Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Accenture

    Accenture

  • Avaya

    Avaya

  • BT

    BT

  • eleven

    eleven

  • GoContact

    GoContact

  • Jabra

    Jabra

  • ServiceNow

    ServiceNow

  • Talkdesk

    Talkdesk

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

CCMA award winner Abtran will present on moving to virtual contact centres, their positive impact & why technology… https://t.co/mM1ArnKPIS

Considering AI yet for your team? #CX professionals recognise the importance but are slow to implement. Talkdesk wi… https://t.co/pEZNB5ZJEk

Learn how going virtual and harnessing technology can ensure long-term client satisfaction with Abtran. Presented b… https://t.co/OQrGFIrMvr

From #CX to #BX (Business of Experience). @Accenture_Irl will present on how brands excel when they proactively mee… https://t.co/q2ai0rSjw2

Last call for our webinar today @2pm IST with @JabraBusiness. Learn how voice analytics can improve #cx and contact… https://t.co/uvbFxr4AIk

Boost agent productivity and CSAT scores with @JabraBusiness. They'll present on their voice analytics, providing r… https://t.co/5MkPBGxes8

@JabraBusiness will show how their unique headset analytical data can boost #cx Presented by Eamonn Faughnan (Enter… https://t.co/OUE3ayCZZ3

Calling all CCMA members. Nearly 4 weeks left to apply for the CCMA Awards 2021! We want to see what brands are doi… https://t.co/QWvBA9pKJc

**Our Annual Benchmarking Result Webinar is Today at 2PM IST** Register now: https://t.co/AGkC0jGgqI Absenteeism, a… https://t.co/Wi3QUoz3hK

Entering this year's prestigious CCMA awards? If you missed our briefing call detailing this year's submission guid… https://t.co/8HKupEBL69

The #ccmaawards is fast approaching! We're gearing up for what we plan to be is a fabulous in-person event come Nov… https://t.co/P8mW94o8RH

@ServisBOT chatbot can streamline staff requests, new employee onboarding, IT help queries, HR interactions. They'l… https://t.co/lV5DocdvKX

AI & Customer Service Advisors the Ultimate Power Couple. How agents can revolutionise AI for improved #cx & effic… https://t.co/Ws3cnM06Qk

AI for #cx. Training agents to edit AI. Hiring Data Scientists. AI ROI & more will be discussed by Jay Gupta, Direc… https://t.co/xMwG48St76

Still places left on our IDA webinar this afternoon! Learn about Dell's revolutionary professional development prog… https://t.co/FD5rO7C8yH

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We would love to hear from you.

Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

Find Out More