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Customer Contact Management Association 2021 Awards

Customer Contact Management Association 2021 Awards

Live from the Aviva stadium, join us in virtual for the prestigious annual CCMA awards on Thursday 25 November, 7.30pm IST.

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CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

How we engage and motivate our Teams has changed over the past eighteen months. It is time to review what is working, what isn’t...

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CCMA Irish Customer Contact & Shared Services Awards 2021 - Announcement of Nominees

CCMA Irish Customer Contact & Shared Services Awards 2021 - Announcement of Nominees

We are delighted to announce the shortlist for the 2021 Irish Customer Contact and Shared Services Awards. Our awards ceremony will be streamed live from the...

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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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Customer Care Agent, An Post Customer Contact Centre

Customer Care Agent, An Post Customer Contact Centre

At An Post, we want our customers to have the best customer service experience in Ireland, no matter how, when or what they contact us...

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Customer Contact Management Association 2021 Awards

Customer Contact Management Association 2021 Awards

CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

CCMA Irish Customer Contact & Shared Services Awards 2021 - Announcement of Nominees

CCMA Irish Customer Contact & Shared Services Awards 2021 - Announcement of Nominees

Customer Contact Management Association

Customer Contact Management Association

Customer Care Agent, An Post Customer Contact Centre

Customer Care Agent, An Post Customer Contact Centre

Sponsors

Become a Sponsor

Member Events

01st December, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop,

CCMA Leadership Development Workshop 4 - Team Engagement & Motivation

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02nd December, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop,

CCMA CX Masterclass 3 - W5 - Mobilising CX - Making Things Happen

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07th December, 2021

On Line Workshop 11.00 a.m. - 12.30 p.m.

CCMA Sponsor Event,

CCMA Sponsor Workshop - Sensée - How to Build a Strong Team Culture in a Hybrid Environment

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23rd March, 2022

Dublin

CCMA Member Forum,

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

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25th May, 2022

Kildare

CCMA Annual Conference CX 2021 - Webinar

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Industry Insights

Benchmarking

CCMA Benchmarking Study 2021

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Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Corporate Members

CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
Learn More Hear from our partners
  • Poly

    Poly

  • Accenture

    Accenture

  • Avaya

    Avaya

  • BT

    BT

  • eleven

    eleven

  • GoContact

    GoContact

  • Jabra

    Jabra

  • ServiceNow

    ServiceNow

  • ServisBOT

    ServisBOT

  • Talkdesk

    Talkdesk

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

Congrats to all our winners at last night's awards ceremony! We hope all our attendees enjoyed the show. We would l… https://t.co/9yWHgUx40c

A final look at the social media wall from last night #ccmalive https://t.co/NpsKrLcwEc? https://t.co/mB3C2E7RAF

The social media wall at #ccmalive https://t.co/TM5ySzedSy

And the winner of Contact Centre of the Year 2021 Large award is... Three Ireland @ThreeIreland #ccmalive https://t.co/WQmgyHZrPW

And the winner of Contact Centre of the Year 2021 Medium award is... Cartrawler @CarTrawler #ccmalive

And the winner of Contact Centre of the Year 2021 Small award is... New Ireland Assurance @newireland #ccmalive https://t.co/uYOpBGclB9

And the winner of Industry Professional of the Year Advisor of the Year 2021 award is... Philip Madden - Charles Ri… https://t.co/tzB0CsSxHO

And the winner of Best Employee Engagement of the Year 2021 award is... Dell Technologies @DellTechIreland #ccmalive https://t.co/FpOlJd9Kkp

And the winner of Team Leader of the Year 2021 award is... Karina Linehan - AIB and Ciara Reel - Iberdrola & SalesS… https://t.co/aV17F4KqBs

And the winner of Outsource Partnership of the Year 2021 award is... FMI & Electric Ireland @FMIHeadOffice… https://t.co/GZV0qKUnEI

And the winner of Shared Service Centre of the Year 2021 award is... Lilly @LillyPad #ccmalive https://t.co/mDQtdTOMim

And the winner of Best Customer Experience 2021 award is... Three Ireland @ThreeIreland #ccmalive https://t.co/n9mPrKJN2t

And the winner of Support Professional of the Year 2021 award is... Anne Marie Phelan - VHI Healthcare @vhi… https://t.co/TlH5umW15B

And the winner of Best Use of Digital Channels 2021 award is... Three Ireland @ThreeIreland #ccmalive https://t.co/I06ZKWMyoN

And the winner of the Support Team of the Year 2021 award is... PayPal – EMEA Site Coach Team @paypal #ccmalive https://t.co/w8PxGhWGGA

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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