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CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

Book tickets now. Our first in-person member conference in two years, we hope as many of our CCMA members as possible can join us for a chance to network and collaborate with industry peers and though

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CCMA Member Summer Gathering Hosted by Google

CCMA Member Summer Gathering Hosted by Google

We are delighted to get the opportunity to visit the fabulous Google facility in Barrow Street to host our Member Summer Gathering. This is the...

Join our summer gathering
CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

Our first member conference in two years we hope as many of our CCMA members as possible can join us for a chance to network...

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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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Circle Voluntary Housing Association - Customer Services Co-ordinator (Maternity Cover)

Circle Voluntary Housing Association - Customer Services Co-ordinator (Maternity Cover)

CVHA has been a leading provider of social housing in Ireland since 2006 and now owns and manages more than 2,500 homes nationally. Currently employing over 50 staff,...

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CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Member Summer Gathering Hosted by Google

CCMA Member Summer Gathering Hosted by Google

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

CCMA Annual Conference - Reimagining Customer Experience & Employee Engagement in 2022 - In Person Event

Customer Contact Management Association

Customer Contact Management Association

Circle Voluntary Housing Association - Customer Services Co-ordinator (Maternity Cover)

Circle Voluntary Housing Association - Customer Services Co-ordinator (Maternity Cover)

Member Events

01st June, 2022

The Forge, Gordon House, Google, Barrow Street, Dublin 4, D04 E5W5.

CCMA Member Forum,

CCMA Member Summer Gathering Hosted by Google

14th June, 2022

On Line 4.30 p.m.

CCMA Member Forum,

CCMA Ireland Ltd EGM

22nd June, 2022

CarTrawler

CCMA Member Forum,

CCMA - Member Forum - CarTrawler - How we built an Award Winning Contact Centre

23rd June, 2022

SalesSense, Finnabair Business Park, Dundalk, Co. Louth.

CCMA Member Forum,

CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution

16th September, 2022

Dublin

CCMA Member Forum,

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Industry Insights

Benchmarking

CCMA Benchmarking Study 2021

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Benchmarking

CCMA Benchmarking & Covid 19 Member Study June 2020

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Benchmarking

2019 IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Accenture

    Accenture

  • Avaya

    Avaya

  • Workair

    Workair

  • BT

    BT

  • GoContact

    GoContact

  • Jabra

    Jabra

  • Odigo

    Odigo

  • ServiceNow

    ServiceNow

  • ServisBOT

    ServisBOT

  • Talkdesk

    Talkdesk

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

#CCMA

Hybrid v remote working is discussed by Senior Director Operational Excellence, Barry O'Toole at Indeed in this qua… https://t.co/qVpOxdovrG

We want to thank everyone who attended our annual conference yesterday! And especially our sponsors for their suppo… https://t.co/Y9eNeQxVld

#ccmasummit social media wall https://t.co/U9ak5NIXAz

#ccmasummit breakout sessions: 1. CX More Ease, Less Effort 2. A Vocal 101 Workshop 3 - Digital Transformation – a… https://t.co/qZW5Rbc7kl

The Next Generation Customer Journey Gerry Keleghan, Senior Product Sales Specialist, Cisco Systems@gkelegha… https://t.co/7bllyxw4fJ

Now on! Voice, the final frontier of the digital revolution. - Paul Walsh CTO Workairhttps://www.linkedin.com/in/… https://t.co/bKa3ng9BMm

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

Find Out More