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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

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Irish Customer Contact & Shared Services Awards

Irish Customer Contact & Shared Services Awards

The awards ceremony will take place on Saturday 16th November 2019.

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CCMA CX Leadership Summit 2019 CX Evolution

CCMA CX Leadership Summit 2019 CX Evolution

Our annual industry gathering, we are delighted to announce Dr. Andrea C. Johnson, Director Global Business Systems, Workhuman as our keynote speaker.

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Vacancy - Customer Service Agent - Open24

Vacancy - Customer Service Agent - Open24

Open24 is the perfect place to start your career in Banking. We are an award winning contact centre that provides first class service to our customers when they need it most

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Customer Contact Management Association

Customer Contact Management Association

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

Irish Customer Contact & Shared Services Awards

Irish Customer Contact & Shared Services Awards

The awards ceremony will take place on Saturday 16th November 2019.

CCMA CX Leadership Summit 2019 CX Evolution

CCMA CX Leadership Summit 2019 CX Evolution

Our annual industry gathering, we are delighted to announce Dr. Andrea C. Johnson, Director Global Business Systems, Workhuman as our keynote speaker.

Vacancy - Customer Service Agent - Open24

Vacancy - Customer Service Agent - Open24

Open24 is the perfect place to start your career in Banking. We are an award winning contact centre that provides first class service to our customers when they need it most

Member Events

25th September, 2019

Dublin

CCMA Sponsor Event,

CCMA Sponsor Breakfast Briefing - Accenture - Competitive Agility - How organisations are responding to technology disruption

26th September, 2019

Cork

CCMA Sponsor Event,

CCMA Sponsor Event - Wren Data - Move the Dial on Employee Engagement with Gamification

16th November, 2019

Dublin

CCMA Irish Customer Contact & Shared Services Awards 2019

Industry Insights

Benchmarking

IDA CX Transformation

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Benchmarking

2019 CCMA Coyne Research - Customer Contact Management Association Members Study

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Benchmarking

2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment

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Benchmarking

2014 CCMA UCD Industry Research

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CCMA provides a forum for Customer Service organizations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Join CCMA

Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland. We achieve this through:

  • Showcasing Best Practice & Networking Events
  • Industry Awards
  • Shared Learning and Development
  • Member User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
  • Poly

    Poly

  • Avaya

    Avaya

  • Accenture

    Accenture

  • BT

    BT

  • Connex One

    Connex One

  • Eleven

    Eleven

  • Genesys

    Genesys

  • Microsoft

    Microsoft

  • Noble Systems

    Noble Systems

  • Nuance Communications

    Nuance Communications

  • Oracle

    Oracle

  • VHI Healthcare

    VHI Healthcare

  • Welltel

    Welltel

  • Wren Data

    Wren Data

#CCMA

Three weeks left to submit your entries in for the 2019 @ccma_ireland Irish Customer Contact & Shared Services Awar… https://t.co/2MFuDLJPsP

RT @AremaConnect: Currently working on our @CCMA_Ireland application! #ourYear #HeadStart #ContactCentreWinners

Missed our Judges call last week? Listen back to the recording to learn about the entry process for the 2019 award… https://t.co/RKnLvi2Bwv

Thinking about entering your company for the Irish Customer Contact Centre & Shared Services Awards? Join us for o… https://t.co/6aL8GSOkzi

We are delighted to announce that the 2019 Irish Customer Contact & Shared Services Awards are now open for applica… https://t.co/k40U4xdrVb

Thanks to all the team at AIB, great forum for CCMA members on Voice ID The Next Generation of Customer Authenticat… https://t.co/sSqybbmBec

Hire for attitude! Stephen Ruschitzko, Resonate, presenting on Employee Engagement at CCMA forum #noblesystems https://t.co/9o12E8P0TQ

Another full house at CCMA Noble Systems event - Using Gamification to power Agent Engagement & Performance… https://t.co/NjLPkNEiN0

Our upcoming @ccma_ireland Open Forum will feature @AIBireland walking through how they use voice id with their cus… https://t.co/Eo2ZYRjBEv

Full House at our Avaya breakfast briefing, SuperServe 5 Strategies for Superior Customer Service with Marcus Hickm… https://t.co/QaNIe633WU

Ask the experts discuss challenges facing the CX industry and share tips with ⁦@EoghanMcDermott⁩ and our panel Alis… https://t.co/7y3Vsq69YZ

Claire Carroll Accenture The Future Home , trust is an important factor, @TheDock https://t.co/y3yluIjZum

How do people feel about using and adopting smart devises in their homes? @ClaireCarroll is @TheDock Accenture’s gl… https://t.co/bHAhnZSLui

Empire engagement, how do you go about getting it? “Transparency stems from feedback.” John Lamphiere ⁦@Glassdoor⁩… https://t.co/VVfRgX4lBs

#ccmasummit top insights from Shauna Callaghan ⁦@CoyneResearch⁩ launching CCMA INDUSTRY research https://t.co/Yl8KS8VeWP

#ccmasummit the morning in ten pics Animated Gif https://t.co/23AhwCVB1i

Working with mindfulness formal and informal and informal, meditation and being present in the moment. With ⁦… https://t.co/mtAHdY8uHp

#ccmasummit ⁦@EA⁩ coaching, going beyond the hard numbers. https://t.co/8frq7bAtGC

#ccmasummit ⁦Coaching ⁦@EA⁩ https://t.co/waGrgw5CEM

How we reprioritize coaching for frontline staff Karen Quinlan Byrne ⁦@EA⁩ #ccmasummit https://t.co/6zRMNzpaKy

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We would love to hear from you.

Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.