Upcoming events
27th March, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
Past events
20th March, 2025
Radisson Blu, Golden Lane, Dublin.
CCMA Sponsor Event
Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence
Read More13th March, 2025
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
CCMA Workshop
CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.
Read More13th March, 2025
eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.
CCMA Member Forum
CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers
Read More12th March, 2025
Aviva Stadium, Dublin.
CCMA Sponsor Event
CCMA Sponsor Event - Verint - CX Solutions Clinic
Read More27th February, 2025
Radisson Blu Royal Hotel, Golden Lane, Dublin 8, D08 VRR.
CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Tata Communications - Harnessing AI and CX Automation for the Contact Centre of Tomorrow
Download Presentation14th February, 2025
Webinar 2.00 p.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models
Read More