Upcoming events
21st November, 2025
The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.
CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2025
Past events
30th April, 2025
Webinar 10 a.m. - 12 noon

CCMA Sponsor Event
Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.
Read More10th April, 2025
Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group.
Read More09th April, 2025
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop
CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.
Read More08th April, 2025
DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94.

CCMA Sponsor Event
Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session
Read More02nd April, 2025
Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.
CCMA Member Forum
CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management
Read More27th March, 2025
The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
Read More