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Events calendar

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Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV.

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

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Webinar 12 noon

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

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Webinar 12 noon

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

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Webinar 12 noon

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

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Upcoming events

29th February, 2024

9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

29th February, 2024

CCMA AGM Webinar 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

06th March, 2024

Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Member Forum

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement

07th March, 2024

Webinar 12 noon

CCMA Sponsor Event

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation

07th March, 2024

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.

15th March, 2024

One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521.

CCMA Sponsor Event

CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.

27th March, 2024

Telus International, North Dock, Dublin 1, D01 X7H6.

CCMA Member Forum

CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland

Past events

23rd February, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

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15th February, 2024

Webinar 12 noon

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

CCMA Sponsor Event

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

View Webinar Recording

09th February, 2024

Webinar 12 noon

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

CCMA Sponsor Event

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

View Webinar Recording

01st February, 2024

Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV.

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

CCMA Member Forum

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

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26th January, 2024

Webinar 12 noon

CCMA Webinar – Leading your Team into 2024 - 5 Tips to run an effective Coaching Programme - Alison Creed - The Coaching Creed

CCMA Member Forum

CCMA Webinar – Leading your Team into 2024 - 5 Tips to run an effective Coaching Programme - Alison Creed - The Coaching Creed

View Webinar Recording & Presentation

17th January, 2024

Killashee House Hotel, Naas, Co. Kildare, W91 DC98.

CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!

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