Upcoming events
21st November, 2025
The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.
CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2025
Past events
10th September, 2025
Webinar 12 noon

CCMA Sponsor Event
CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights
Read More03rd September, 2025
Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience
Read More13th August, 2025
Webinar 2.00 p.m.

CCMA Sponsor Event
CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story
Read More30th July, 2025
Webinar 4.00 p.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.
Read More10th July, 2025
Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Event
CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action
Read More09th July, 2025
Webinar 3 p.m.

CCMA Sponsor Event
Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers
Read More