Events | CCMA

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13	14	15	16 Sponsor Event - Oracle OpenWorld - London 16th-17th January	17	18	19
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27	28	29 Dublin CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?	30 CCMA Members Voice Workshop - Why Looking After Your Voice is Important.	31	1	2

Sponsor Event - Oracle OpenWorld - London 16th-17th January

Dublin

CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?

CCMA Members Voice Workshop - Why Looking After Your Voice is Important.

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24	25	26 Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity	27	28	1	2

Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity

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3	4	5	6	7 CCMA Member Workshop Delivering Effective Frontline Coaching to Drive Results A One Day Workshop	8 CCMA Marking International Women’s Day - Balance for Better, Better the Balance Better the World	9
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CCMA Member Workshop Delivering Effective Frontline Coaching to Drive Results A One Day Workshop

CCMA Marking International Women’s Day - Balance for Better, Better the Balance Better the World

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31	1	2	3	4 Cork CCMA Members Forum - Laya Healthcare Cork - Striving for Customer Service Excellence	5	6
7	8	9 Dublin CCMA Members Forum - New Ireland Assurance Helping People to make the difference	10	11 Waterford CCMA Members Forum - Sun Life Financial Agent led Modernisation of our IT Service Management tool ServiceNow	12	13
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Cork

CCMA Members Forum - Laya Healthcare Cork - Striving for Customer Service Excellence

Dublin

CCMA Members Forum - New Ireland Assurance Helping People to make the difference

Waterford

CCMA Members Forum - Sun Life Financial Agent led Modernisation of our IT Service Management tool ServiceNow

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28	29	30	1	2 CCMA Sponsor Event - Experience Avaya - Dublin	3	4
5	6	7	8	9 Limerick CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre	10	11
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19	20	21	22	23 Kildare CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era.	24	25
26	27	28	29	30 Dublin CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman	31	1

CCMA Sponsor Event - Experience Avaya - Dublin

Limerick

CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre

Kildare

CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era.

Dublin

CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman

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9	10	11	12 Dublin CCMA Sponsor Event - Noble Systems - Using Gamification to Power Agent Engagement & Performance	13	14	15
16	17	18	19 Dublin CCMA Members Forum AIB Voice ID The next generation of Customer Authentication	20	21	22
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Dublin

CCMA Sponsor Event - Noble Systems - Using Gamification to Power Agent Engagement & Performance

Dublin

CCMA Members Forum AIB Voice ID The next generation of Customer Authentication

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30	1	2	3 Conference Call CCMA Irish Customer Contact & Shared Services Awards 2019 - Judges Call	4	5	6
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Conference Call

CCMA Irish Customer Contact & Shared Services Awards 2019 - Judges Call

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22	23	24	25 Dublin CCMA Sponsor Breakfast Briefing - Accenture - Competitive Agility - How organisations are responding to technology disruption	26 Cork CCMA Sponsor Event - Wren Data - Move the Dial on Employee Engagement with Gamification	27	28
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Dublin

CCMA Sponsor Breakfast Briefing - Accenture - Competitive Agility - How organisations are responding to technology disruption

Cork

CCMA Sponsor Event - Wren Data - Move the Dial on Employee Engagement with Gamification

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10	11	12	13	14	15	16 Dublin CCMA Irish Customer Contact & Shared Services Awards 2019
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Dublin

CCMA Irish Customer Contact & Shared Services Awards 2019

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Upcoming events

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Accenture - Competitive Agility - How organisations are responding to technology disruption

Events calendar