Vacancies

FMI - Customer Experience (CX) Operations Lead

Delivering front-line, best-in-class customer care and support to customers, both internal and external, the Customer Experience Operations Lead is a crucial one within the team. You have a strong sense of purpose and are passionate about providing great customer service. With a strong background in customer service, particularly in a contact centre setting, you will be able to effectively communicate in both a professional and kind manner while also having a knack for listening to and comprehending the needs of customers.

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Amach - Customer Communications Consultant/Copywriter

This role is a 6 month project to develop, write content and work with development to implement a Chat Bot helpdesk facility for a major International Airline group. You will help to define the messaging, flows, prioritisations and overall Chat Bot strategy to deliver a world-class Customer experience.

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Irish Water - Customer Experience Specialist

The Customer Experience Specialist will report directly to the Customer Experience Manager and will be responsible for managing the day-to-day operations of the Customer Experience (CX) programme. They will support the promotion of positive Customer Experience throughout Irish Water through various channels, such as roadshows and Customer events. They will provide insights through quantitative and qualitative analysis that will help improve customer satisfaction. They will also support the Employee Engagement programme within Customer Operations, driving initiatives for improvements.

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AIB - Personal Sales Advisors - Swords or Naas

This role will involve handling personal lending applications and enquiries with our most valuable asset, our customers within the Republic of Ireland and the UK over the phone.  Our Personal Sales Advisors are one of the most important links we have with our customers.  In Direct Banking, we are looking for outgoing, energetic and enthusiastic people with a passion for Sales to come and join our vibrant, young team.  One of our guiding Brand values is we put the customer at the centre of EVERYTHING we do, breaking with the conventions people expect of a bank.  We give customers the right experience first time every time, provide a complete, consistent and connected Omni-Channel experience which is simple and efficient. Backed up by the support of Ireland's biggest bank, you will be in control of helping customers do business with us.

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ARI Service Europe Ltd - Quality Assurance Specialist

Arise Europe is currently seeking to appoint a Quality Assurance Specialist.  We are looking for a professional who has a passion for quality, is already successful in their Quality career and has a proven capability in delivering strong performance results.  This role would suit an individual who is proactive with a mindset for professional growth and is ready to develop further into Quality Management.

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Circle Voluntary Housing Association - Customer Services Co-ordinator (Maternity Cover)

CVHA has been a leading provider of social housing in Ireland since 2006 and now owns and manages more than 2,500 homes nationally. Currently employing over 50 staff, we have an ambitious growth programme in response to the need for more housing for those who cannot afford to provide their own. Our vision is to make a real difference by providing quality homes and services. The Customer Service Coordinator will lead the transformation from a customer service team and reception service to a proactive contact centre which will manage all incoming customer contacts and deal directly with the most frequent service requests.

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eir - Care Centre Representative - Cork

We are looking for enthusiastic Customer Care Agents to join our team. At eir, we look after our people so they can look after our customers. We will ensure you have everything you need to be a great agent, with comprehensive training, supportive team structures and great employee engagement programmes. The role requires excellent listening and communication skills, an ability to empathise with our customers and a focus on delivering the best outcome for them. We promote from within, and will offer you fantastic career opportunities throughout our organisation. We offer agile and part-time options following successful completion of full-time training and consistent achievement of key metrics. So, if you are customer-driven and display a positive attitude, you are a great fit for us - get in touch today!

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