Dorothy has over 25 years experience within the Irish and UK customer service and contact centre industry. Dorothy worked with Telecom Eireann (now eir) for 8 years in a variety of corporate affairs and marketing roles, finally as Head of the Telemarketing Services Unit.
She spent over 8 years as Vice President of Sales and Marketing with the ICT Group, a leading global business process service provider. She also worked as Director of Sales with Conduit an Irish based BPO provider.
Dorothy then set up her own consulting business working with clients including Bord Gais, Capita and Sage.
In her current role Dorothy is responsible for the day to day management and operation of the CCMA and works closely with the Board in setting the strategic direction of the Association and ensuring the delivery of valuable services to members.
Dorothy was previously a board member of the Irish Direct Marketing Association and founder of the Young Direct Marketing Association. Dorothy holds a Masters in Strategic International Marketing from Dublin City University.