Lisa Murphy

Lisa is Head of Direct Service where she is responsible for AIB’s Direct Service customer support for both Business and Personal customers  across multiple channels  and leads a large team within AIB’s Contact Centre .

Lisa is an experienced and customer focussed senior banker with a diverse career within AIB with responsibility across Branch, Business Centre and Direct Banking 

Lisa has been instrumental in developing capabilities and skills to deliver exceptional customer experience across Voice, Chat and Social Media channels.  Lisa is passionate about developing high performing frontline teams and leading  business & digital transformation.      

Lisa holds a Bachelor Financial Services (UCD )and QFA (Institute of Bankers)