Irish Customer Contact & Shared Services Awards 2016

Details of the 17 categories and criteria for entry can be found in this document. There is are two updated categories for 2016:

  • Best Customer Experience (previously Best Customer Service Delivery)
  • Industry Professional of the Year - Support Professional (previously Coach)

The closing date for entries is 5.00 p.m. Monday 12th September, 2016.

Entries will be accepted by e-mail only to

If you would like any further information on the awards including sponsorship opportunities please contact