Irish Customer Contact & Shared Services Awards 2021

CCMA Ireland is delighted to announce the launch of our 2021 annual awards. 

We know that the Covid 19 Pandemic continues to impact on member company operations however we think it is important to once again recognise the fantastic work and individual and team accomplishments particularly over the last year.

The 2021 application pack outlining the 17 award categories and criteria for entries is now available for download here. Please note there are a number of changes this year as follows:

  • New Category – Best Employee Engagement - reflecting the focus on Employee Engagement particularly in a Working From Home environment the winner will demonstrate how their employee engagement strategy and initiatives have positively impacted the culture of their operation resulting in more empowered and engaged staff to drive business success. (Note this category will replace the Best Response to Covid 19 introduced last year as a once off category hopefully!).
  • Impact of Covid 19 Pandemic - for almost all categories we recognise that over the last 17 months and in the coming months Covid 19 has and will continue to impact on how we work and operate our contact centres – this has been reflected and is included in the criteria for all categories as appropriate.
  • Shortlisted Candidates & Companies - Similar to last year the process for evaluating categories requiring presentations will be amended to cater for social distancing and other relevant restrictions in place at the time of judging.

We plan to host our 2021 Gala Awards Ceremony (whilst observing relevant government guidelines that may be in place at the time) in mid November. Nearer the time we can confirm all the details but we certainly hope that those shortlisted can attend and the event will be streamed live similar to last year so that colleagues, families and friends can also participate albeit at a distance if needs be.

The closing date for entries is 5 p.m. Wednesday 15th September 2021, entries will only be accepted via e-mail. 

A judges conference call will take place at 2.00 p.m. on Wednesday 14th July, 2021. This will give companies submitting entries the opportunity to ask any questions or seek clarification. If you would like to participate in this call please register here.

If you would like further information or are interested in sponsoring an award category please contact