CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025
Date: 22/05/2025
Venue: Radisson Blu, Golden Lane, Dublin 8, D08 VRR.
Live Stream
For those of you unable to attend in person, we will be streaming the event live. The livestream will kick off at 9:00am on 23 May 2024. If there is an issue viewing this on your mobile or iPad, here is a direct link to the livestream
Our annual industry gathering, further details to follow shortly. If you are interested in exhibiting at this event please contact dorothy@ccma.ie
We are delighted to announce Dr Lollie Mancey, Anthropologist, Futurist, and cultural strategist as our keynote speaker for our 2025 Conference. The theme for Dr Mancey's address is The Future is Human: Thriving in the Age of AI, Experience, and Expectation.
Dr Mancey's work spans the intersection of technology, human culture, and innovation. With a PhD in Organisational Learning and a career dedicated to decoding societal and technological shifts, she helps global organisations, policymakers, and entrepreneurs navigate the profound changes driven by artificial intelligence and emerging technologies.
As Programme Director and entrepreneurial specialist at University College Dublin’s Innovation Academy and a Partner at Impetus, Dr. Mancey empowers the next generation of innovators and business leaders with the tools to thrive in a rapidly evolving landscape. Her approach blends academic excellence—evident in her multiple teaching awards, including the UCD Excellence in Teaching Award —with real-world entrepreneurial success, as she holds directorships in three thriving businesses and champions underrepresented founders in the global entrepreneurial ecosystem.
We are also delighted to welcome a panel of industry experts taking part in the 2025 CCMA Conference:
- Jack Kennedy, Senior Economist at Indeed., The Economic Case for Expanding Your Talent Pool - Indeed Hiring Lab’s take on the labour market trends shaping recruitment strategies in Ireland and worldwide
- Claire Porter, Head of Centre of Excellence & EMEA Field Ops Leader Safety Support & Escalations, Uber Limerick. Beyond the App: Uber’s 2025 Vision for People, Experience and Impact.
- James Scott-Lennon, Customer Transformation Lead, Accenture Ireland. Key Trends of Customer Reinvention and the Implications of Agentic AI.
- Emmanuel Doubinsky VP Product Scorebuddy & Russell Yeates, Principal Sales Specialist - Amazon Connect AWS. Revolutionising Contact Centre QA with Generative AI.
- Donna Reilly, Wellness Coach. , Minding Yourself & Minding Your Team.
- Geoff Keenan, Digital Transformation Manager Yuno, Simon Brown, Chief Operations Office Uniquely & Joe McStravick VP Sales EMEA 8x8. Enhancing CX in a Digital First World.
- Annette Hickey, Advisory Partner Impetus, Empowering People in an AI world : From Repetition to Revenue.
- Eoghan Thomas McDermott, Managing Director, The Communications Clinic. Master of Ceremonies.
Conference Fees
- Please note there is a delegate fee to attend the CCMA annual conference - for members cost is €250 per delegate. This includes breaks and networking lunch.
- Early bird offer book by 30th April to avail of discounted rate of €200 per delegate for CCMA members.
- Special Member offer book 4 places and receive 5th place free (average cost per delegate €160).
- For non CCMA members cost is €275 per delegate.
- Note exhibitor stand packages are available please contact dorothy@ccma.ie for further information.
About our Keynote Speaker
Known for her ability to demystify complex technological trends, Dr. Mancey inspires audiences to reimagine the future of leadership, trust, and human flourishing. Her insights into how AI is reshaping cultural rituals—from work and relationships to ethics and death—are both thought-provoking and actionable. Whether helping organisations embed ethical principles into their digital transformations or guiding leaders to create inclusive spaces for innovation, her work bridges the gap between human-centred strategy and technological progress.
A dynamic storyteller, Dr. Mancey’s captivating narrative skills earned her the title of Dublin Story Slam Champion and have made her a sought-after speaker at global conferences. She has appeared on the Tommy Tiernan Show, co-presents RTÉ’s science programme Futureville, and collaborates with NASA on eco-systemic shifts within their Convergent Aeronautics Solutions project. She also hosts a popular podcast, An Entrepreneur Like You, and her monthly radio show on Dublin South FM further underscores her commitment to sharing knowledge and sparking dialogue on the most pressing challenges of our time.
In 2025, Dr. Mancey’s influence continues to grow as she delivers compelling keynotes and workshops on topics such as AI ethics, progressive education, and the future of work. Her major speaking engagements include the Pendulum Summit, the CFO Summit with the Financial Times (FT), and other global leadership events. Her unique ability to integrate cultural anthropology with practical innovation strategies positions her as a thought leader shaping a brighter, more inclusive, and human-centred future.
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