CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

Date: 21/05/2026

Venue: Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

Our annual industry gathering, further details on agenda and keynote speaker to follow shortly.

We are delighted to share details of some of our confirmed speakers:

Ronan O'Neill, Chief Customer Experience Officer Three. 3 Evolution Reimagining CX for What’s Next!
Mary McCarthy, Founder Mary McCarthy Coaching & Consulting.
Barry Winkless, Head of the Future of Work Institute, Cpl. Crafting Signature Experiences in the Human Machine Age. How to blend the best of AI and Human in crafting signature experiences that will excite, entice, and engage employees and customers alike.
Luka Grzan, Customer Service Transformation Director Bank of Ireland & Russell Yeates Principal Sales Specialist Amazon Connect, AWS.
Lisa Orford - GVP, Product Management, 8x8. Built for the Front Line: How Real Contact Centres Shape Better CX Technology. A practical perspective on what modern CX technology must deliver to be truly useful.
Brian Fitzgerald - Customer Strategy & Growth Lead, Accenture Song. The Loyalty Disruption: What AI Agents Mean for Customer Experience
Aisling McCarthy - Transformation Director, Kraken. Start with People, Scale with Technology - Successfully delivering transformations with Your People at the Centre.
Eoghan Tomas McDermott, Managing Director The Communications Clinic. Our MC once again this year.

Conference Fees

Please note there is a delegate fee to attend the CCMA annual conference:

For members cost is €275 per delegate. This includes breaks and networking lunch.
Early bird offer book by 24th April to avail of discounted rate of €250 per delegate for CCMA members.
Special Member offer book 3 places and receive 4th place free (average cost per delegate €206).
For non CCMA members cost per delegate is €325.

Note exhibitor stand packages are available please contact dorothy@ccma.ie for further information.

If you would like to book a place at this event, please click on the button below.