CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation

Date: 23/05/2024

Venue: Leopardstown Racecourse, Dublin 18, D18 C9V6.

Live Stream

For those of you unable to attend in person, we will be streaming the event live.  The livestream will kick off at 9:00am on 23 May 2024.  If there is an issue viewing this on your mobile or iPad, here is a direct link to the livestream

What's Next for CX Delivery? At our annual industry gathering will look at a roadmap for the Future of the Irish CX Industry. 

Our theme is CX 2024 – A roadmap for Digital Customer Experience & Employee Engagement Innovation.

We are delighted to announce AWS as sponsor of our 2024 conference. 

The conference begins at 8.30 a.m. with registration and networking, formal presentations commence at 9.00 a.m. and the event will conclude at 3.30 p.m.

This is a great opportunity to network and hear valuable insights from leading industry practitioners. There will also be breakout sessions on specific challenges currently been faced by CCMA members with experts on hand to facilitate discussion and offer advice.

We are delighted once again to be joined by Eoghan Thomas McDermott of The Communications Clinic as our MC for the day. 


Our speakers will include:

  • Tracy Kennedy Director of Customer Service Ryanair  - How Ryanair is leveraging AI and Technology to solve customer problems - A Focus on Scaling Solutions for Growth.
  • Audrey O’Mahony, Head of Talent & Organisation, Strategy & Consulting Accenture - Gen AI and the Future of Work – How do we navigate the Journey.
  • Pedro Angulo Head of Team Effectiveness AIBPeak Performance Leadership - Practical insights and tips to improve your leadership style and impact.
  • Siobhan Hanrahan - Director Learning, Quality & Coaching, eBay - eBay’s Global Service Standards Transformation - An integrated approach to unlock GCX’ Human Potential, supercharged by AI.
  • Declan Doyle, Senior Manager Category Development HP Poly - The Changing Dynamics of Work.  
  • Russell Yeates, Principal Sales Specialist - Amazon Connect AWSLeon Van GendtDirector of Engineering, Abtran and Gavin Coakley COO HappyPath Labs - The Seamless Shift: Abtran’s swift migration of multiple contact centres to Amazon Connect in four months.
  • Steve BloodVP of Marketing for Five9. CCaaS royalty and a former Gartner MQ reviewer - Envisioning Customer Experience in 2030 – 5 Factors to be Considered As the Digital Revolution Continues.


  • CCMA Member €225 per delegate, Non CCMA Member €275 per delegate.
  • Special offer - Book 3 places receive a free 4th place (average delegate cost drops to just under €170)
  • Sponsor offer – Exhibitor stand to include two delegate places €1,000 plus VAT. 

Reserve a Place at This Event

If you would like to book a place at this event, please click on the button below.

Book now