CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation

Date: 23/05/2024

Venue: Leopardstown Racecourse, Dublin 18, D18 C9V6.

What's Next for CX Delivery? At our annual industry gathering will look at a roadmap for the Future of the Irish CX Industry. 

Our theme is CX 2024 – A roadmap for Digital Customer Experience & Employee Engagement Innovation.

We are delighted to announce AWS as sponsor of our 2024 conference. 

This is a great opportunity to network and hear valuable insights from leading industry practitioners. There will also be breakout sessions on specific challenges currently been faced by CCMA members with experts on hand to facilitate discussion and offer advice.

We are delighted once again to be joined by Eoghan Thomas McDermott of The Communications Clinic as our MC for the day. 

Our speakers will include:

  • Tracy Kennedy – Director of Customer Service Ryanair  - How Ryanair is leveraging AI and Technology to solve customer problems - A Focus on Scaling Solutions for Growth.
  • Audrey O’Mahony, Head of Talent & Organisation, Strategy & Consulting Accenture - Gen AI and the Future of Work – How do we navigate the Journey.
  • Pedro Angulo – Head of Team Effectiveness AIB - Peak Performance Leadership - Practical insights and tips to improve your leadership style and impact.
  • Declan Doyle, Senior Manager Category Development HP Poly - The Changing Dynamics of Work.  
  • Steve Blood – VP of Marketing for Five9. CCaaS royalty and a former Gartner MQ reviewer - Envisioning Customer Experience in 2030 – 5 Factors to be Considered As the Digital Revolution Continues.
  • AWS, Abtran and Gavin Coakley COO HappyPath Labs - The Seamless Shift: Abtran’s Swift Migration of Multiple Contact Centres in Four Months.

Pricing

  • CCMA Member €225 per delegate, Non CCMA Member €275 per delegate.
  • Special offer - Book 3 places receive a free 4th place (average delegate cost drops to just under €170)
  • Sponsor offer – Exhibitor stand to include two delegate places €1,000 plus VAT. 

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