CCMA Ask the Expert - Eric Mullane Virgin Media Ireland

Date: 19/06/2020

Venue: Webinar 11 a.m.

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This week we are delighted that Eric Mullane, Director of Customer Experience and Operations at Virgin Media Ireland will be our guest on our Ask the Expert series. 

Eric has been working in the customer experience area for the last 10 years, working in roles across both Telecoms and Energy industries. As Director of Customer Experience and Operations at Virgin Media Ireland he fully understands the importance of putting the customer first and especially now more than ever.

On this session of Ask the Expert, Eric will discuss how Virgin Media Ireland have continued to build connections that really matter. He will bring us through how Virgin Media have changed their support model for customers to ensure they stay connected, stay home and most of all stay safe. 

As recipient of the CCMA award for Best Customer Experience for the last three years, he will discuss how they have worked to ensure that customers still continue to receive the true Virgin Media experience throughout this pandemic. Specific topics to be discussed include:

  • How Customer Support has now changed for the better?
  • How we have listened to our customers and put them first?
  • We are all about engagement here, how have we done this with our customers and our teams?

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