CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

Date: 15/10/2021

Venue: Webinar 11 a.m.

PayPal is a leading technology platform company that enables digital and mobile payments on behalf of consumers and merchants worldwide. The company is passionate about helping make PayPal effortless, accessible and essential to over 400+ million customers.

Niall Kenna Director EMEA Global Customer Operations is part of the EMEA Senior Leadership Team, he manages the servicing strategy and operations for some of PayPal's largest global markets handling 10 million+ customer contacts across multiple locations globally. 

Niall is joining us as part of our Ask the Expert series and will specifically discuss the following topics:

  • Choosing an outsource vendor
  • Managing business performance
  • From outsourcer to partner
  • Driving Engagement

This is a great opportunity to hear directly and learn from Niall on how to drive your outsourcers performance and engagement.

This webinar will commence at 11 a.m. and conclude at 11.30 a.m.

If there are any specific questions you would like to address to Niall please e-mail them to

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