CCMA Ask the Expert - PayPal’s Effortless Transformation Journey

Date: 08/04/2022

Venue: Webinar 11 a.m.

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We are delighted to be joined on this webinar by Niall Kenna Director, EMEA & Global English Markets, Global Customer Operations, Michael Muckian Lead Performance Management Coach and Orla Doyle Senior Site Coach to share insights on PayPal's Effortless Transformation Journey

Niall and Michael will outline the design and development of this transformation programme and share details of the real business benefits realised to date.

Specifically they will discuss the following:

  • 3 Year Effortless Strategy & Goals
  • Transformation Workstreams
  • Effortless Experience Overview
  • Coaching approach and successes

This webinar will commence at 11 a.m. and conclude at 11.30 a.m. 

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