CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries
Date: 07/07/2025
Venue: Webinar 12 noon
CCMA Ireland is delighted to announce the launch of our 2025 annual awards. We are busy planning our gala awards ceremony which will take place on Friday 21st November at the Dublin Royal Convention Centre. But before then there is some work to be done! The 2025 application pack outlining the 18 award categories and criteria for entries is now available for download.
On this webinar we will run through the 18 categories and the process for submitting entries. The webinar will take place at 12 noon and will be for a maximum of 45 minutes. The webinar will provide a forum for companies submitting entries the opportunity to ask any questions or seek clarification.
If you would like to participate in this call please register HERE
We have made some changes to the criteria in a number of categories this year so please make sure to read the full details.
We have also added a new category to reflect the separate roles of Manager and Leader within the contact centre operation. Category 11 Manager of the Year is for the individual with responsiblity for the operation. Category 12 Leader of the Year is specifically for the Senior Manager/Director/Leader of the contact or shared services centre that has full accountability for the operation as a business unit.
The CCMA awards offer a fantastic opportunity to showcase the work of your organisation and to recognise individual and team accomplishments over the last year in the CX industry in Ireland.f your operation puts its people first, builds a strong culture, and truly listens, this is your moment. The European Contact Centre & Customer Service Awards are all about celebrating these triumphs.
The awards are open to CCMA members and non members and aims to acknowledge those companies that put their people first and truly listens to their customers. Customer serivce operations of all sizes are eligible to enter and there are individual and team categories. The CCMA awards provide a national platform to showcase your operation and your teams.
We would like to thank 8x8 gold sponsors of the 2025 CCMA awards, we appreciate their support for this annual industry gathering.
The closing date for entries is 5 p.m. Wednesday 10th September 2025, entries will only be accepted via e-mail to awards@ccma.ie
If you have any questions or queries relating to the awards or if you are interested in sponsorship of an award category please do not hesitate to contact dorothy@ccma.ie
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