CCMA Community Chat - Webinar - Ashling Williamson - Head of Service - Sky Ireland
Venue: Webinar 11 a.m.
Ashling, Head of Service at Sky Ireland, has more than 15 years of contact centre experience in performance management, outsource partner & contract management, forecasting & planning and most importantly people management across contact centre operations for voice, chat & social media teams, both on and offshore with team sizes from 200-1500 FTE. Ashling holds a Master’s in Business and has guest lectured in Trinity Business School on people engagement.
Managing a team of 280, on this Ask the Expert webinar Ashling will discuss the following topics:
- How Sky mobilised their teams to WFH overnight
- How to keep remote workers engaged and well-being high
- Sky’s ops model for the future – Project Abhaile
If you would like to ask a specific question of Ashling please send it through to firstname.lastname@example.org
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