CCMA Ask the Expert - Ashling Williamson - Head of Service - Sky Ireland
Date: 29/05/2020
Venue: Webinar 11 a.m.
Ashling, Head of Service at Sky Ireland, has more than 15 years of contact centre experience in performance management, outsource partner & contract management, forecasting & planning and most importantly people management across contact centre operations for voice, chat & social media teams, both on and offshore with team sizes from 200-1500 FTE. Ashling holds a Master’s in Business and has guest lectured in Trinity Business School on people engagement.
Managing a team of 280, on this Ask the Expert webinar Ashling will discuss the following topics:
- How Sky mobilised their teams to WFH overnight
- How to keep remote workers engaged and well-being high
- Sky’s ops model for the future – Project Abhaile
If you would like to ask a specific question of Ashling please send it through to dorothy@ccma.ie
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.