CCMA Ask the Expert - Ashling Williamson - Head of Service - Sky Ireland

Date: 29/05/2020

Venue: Webinar 11 a.m.

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Ashling, Head of Service at Sky Ireland, has more than 15 years of contact centre experience in performance management, outsource partner & contract management, forecasting & planning and most importantly people management across contact centre operations for voice, chat & social media teams, both on and offshore with team sizes from 200-1500 FTE. Ashling holds a Master’s in Business and has guest lectured in Trinity Business School on people engagement.

Managing a team of 280, on this Ask the Expert webinar Ashling will discuss the following topics:

  • How Sky mobilised their teams to WFH overnight
  • How to keep remote workers engaged and well-being high
  • Sky’s ops model for the future – Project Abhaile

If you would like to ask a specific question of Ashling please send it through to

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