CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.
John Riordan, Director of Support Shopify, hosted an Ask the Expert Panel in our CCMA Communit Chat series
John is an international customer services leader and will share his extensive experience and expertise in setting up and supporting remote working teams. John will provide valuable insight and tips on how to implement a remote working operation to continue to deliver an outstanding customer experience.
Shopify is a commerce platform that allows anyone to set up an online store and sell their products. Merchants can also sell their products in person with Shopify POS. Shopify started over in 2006 and is now the leading commerce platform designed for businesses of all sizes. Whether selling online, on social media or in store Shopify's mission is to make commerce better for everyone.
About the Speaker
John Riordan is Director of Support for Shopify and is based in Cork. He also serves as Chairman of Shopify International Ltd., an advisor to the board of Grow Remote, a member of the National Executive Committee of The Sanctuary Runners and President of the Rockwell College Union.
John leads a variety of different customer support teams for Shopify, including groups in Ireland, Lithuania, Sweden, Canada as well as the Philippines, Japan and China. The majority of John’s teams work from home, a business model he has been an evangelist for over the last 15 years in the US, UK and Ireland.
John has spent much of his career in the US - working for Apple, Virgin Atlantic Airways, Arise Virtual Solutions and US Airways. In 2010 John and his family returned to his hometown of Cork, Ireland where he now resides with his wife and two teenagers.
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