CCMA - Ask the Expert - Michael Nolan eCommerce Leader - 22nd May 2020
Date: 22/05/2020
Venue: Webinar 11 a.m.
On this Ask the Expert webinar we will be joined by Michael Nolan. Michael is an eCommerce leader who has focused on developing the Customer Experience and improving operational efficiencies for organisations such as Paddy Power, eShopWorld and Cartrawler. He is currently advising a number of companies on Customer and Operational Strategies.
In this webinar, Michael will share his insights on the following topics:
- The importance of putting the customer first: Pro-Actively Engaging & Empathising
- The role of the contact centre in personifying your company’s culture
- Re-imagining the customer’s next normal
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