CCMA Community Chat - Webinar - Ask the Experts - Roger Clancy & Daniela Illuminati - Voxpro

Date: 01/05/2020

Venue: Webinar 11 a.m.

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Now part of the TELUS International family, Voxpro – powered by TELUS International partners with some of the world's most exciting and disruptive tech organizations to support their customers by delivering the world’s best customer experiences. The company designs and delivers a range of business services for and on behalf of its partners, such as multilingual customer experience and technical support, trust and safety, risk and fraud activity, social media management, sales, analytics and harnessing product insights. Voxpro works with partners who evolve from disruptive tech startups to global giants, helping them to scale internationally and to deliver a beautiful customer experience to their customers with every interaction  

On this webinar Roger Clancy and Daniela Illuminati will outline their learnings toi date from Coivd 19 and specifically discuss the following:

  • How COVID-19 has accelerated the CX Transformation 
  • How remote working model has been fast tracked since the epidemic 
  • Learnings from a Mass WFH Mobilisation
  • Getting into the new routine and structure of WFH
  • The most difficult aspect of managing remote teams and how are we approaching this @VoxPro?

About the speakers

Roger Clancy Vice President & General Manager, TELUS International Ireland (formerly Voxpro). He is responsible for operational and financial performance of the Irish business including the contract management and relationship management of those global clients in the fintech, IoT and SaaS verticals we serve.  Roger has 25 years experience working within the tech industry with major brands such as Motorola and Dell Inc.He is passionate about building strong collaborative teams and in empowering people to achieve their objectives. He thrives on seeing his team members grow and develop. 

Daniela Illuminati Site Lead Dublin. She is an  experienced leader  with extensive background  in online operations in the tech industry, having  worked for almost 10 years in  Google Ireland, across various teams supporting  the AdWords Sales organisation, by providing customer service, technical support as well as sales consultancy services to both SMBs and global accounts in the Google Adwords and YouTube network.  Her  experience  in the tech  industry continued  then at Facebook Ireland, where she lead  the EMEA Intellectual Property Operations team. Daniela is extremely passionate about diversity and creating an inclusive culture and work environment.

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