CCMA - FMI & Electric Ireland -  What makes a Partnership Strategic?

Date: 01/04/2022

Venue: Webinar 11 a.m.

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FMI with their client Electric Ireland received the accolade for Outsource Partnership of the Year at the 2021 CCMA awards. On this webinar they will discuss what makes a partnership strategic?

Working together since 2018 FMI support the acquisition and retention of EIectric Ireland customers in a highly competitive marketplace.  As noted by the CCMA judges this is a relationship built on openness and transparency with high levels of shared information and trust between the partners which has served to deepen and mature the relationship over time. This partnership has achieved strong performance even in the face of strong Covid headwinds thanks to teamwork and joint decision-making which was particularly notable in how changes were implemented on foot of customer insights. 

On this webinar Nicola de Beer, Managing Director FMI and Mark O'Driscoll, Residential Sales Manager Electric Ireland, will share insights on how to make a partnership strategic, specifically they will discuss:

  • Creating a clear foundation for partnership
  • Emphasising accountability and metrics
  • Building a dynamic partnership

This webinar will commence at 11 a.m. and conclude at 11.30 a.m. 

About the speakers

Nicola de Beer- Managing Director FMI, with 25 years experience in Utilities, Retail & FMCG in both the UK & Ireland. FMI is all about Building, Influencing and Being the Brand for our Client Partners.

Mark O'Driscoll - Residential Sales Manager Electric Ireland. With over 30 years experience in  FMCG, Retail & Utilities in  both  UK & Ireland. Electric Ireland, Ireland’s largest and most trusted energy supplier.

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