Judges Call CCMA Irish Customer Contact & Shared Services Awards 2020

Date: 01/07/2020

Venue: Webinar 2 p.m.

Register for Webinar.

The 2020 application pack outlining the 17 award categories and criteria for entries is now available for download. Please note there are a number of changes this year as follows:

  • Impact of Covid 19 - for almost all categories we recognise that over the last 3 months and in the coming months Covid 19 has impacted on how we work and operate our contact centres – this has been reflected and is now included in the criteria for all categories as appropriate.
  • New Category – specifically taking account of Covid 19 we have a new (and hopefully once off category!) on Best Response to Covid 19.
  • Shortlisted Candidates & Companies - The process for evaluating categories requiring presentations will be amended to cater for social distancing and other relevant restrictions.

The closing date for entries is 5 p.m. Wednesday 2nd September 2020, entries will only be accepted via e-mail. 

The judges conference call will take place at 2.00 p.m. on Wednesday 1st July, 2020. This will give companies submitting entries the opportunity to ask any questions or seek clarification. 

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