CCMA Irish Customer Contact & Shared Services Awards Ceremony 2020

Date: 20/11/2020

Venue: Dublin

Join us for the industry event of the year our gala awards ceremony. As you will know due to restrictions sadly we cannot gather in the Clayton this year however we have planned a virtual awards ceremony that will be streamed live from 7 p.m. to 8.30 p.m. from the Virgin Media studios in Dublin.

We will ensure it is an evening of celebration for our industry sector recognising the challenging year so far and showcasing all those nominated and announcing the winners live on air. Don’t miss the chance to see the nominees, wish them good luck and wait to hear the announcement of winners.  The ceremony will be interactive and the audience will be asked to send through messages of support and interact with our nominees. Further details will be available shortly. 

CCMA are delighted that GoTo by LogMeIn are the gold sponsor for the 2020 Irish Customer Contact and Shared Services Awards. The awards ceremony is a unique opportunity for the whole industry to gather on a single evening to celebrate the best in achievement, ability and performance. 

As members of the CCMA, GoTo want to recognise excellence in Contact Centre performance, a topic that resonates with them as a business. LogMeIn’s Support Contact Centre reacted quickly to support their own customers during the COVID-19 pandemic, seeing a 250% increase in calls to their support lines. They are delighted to recognise their peers in the industry who have supported their Irish customers through excellence in customer care, not only during the pandemic but throughout the year.

The CCMA awards highlight best practices in the CX industry in Ireland and is a valuable forum for like-minded professionals to learn from one another on how best to support their customers. The awards give members an opportunity to understand new ways of working that have revolutionised Contact Centres and take steps to introduce them within their organisations.

"LogMeIn understands the importance of the CX industry to the Irish economy and these awards are a great opportunity to showcase this. We look forward to meeting all the nominees and awarding the winners in November.”  Joseph Walsh, Principal Product Marketing Manager, LogMeIn.

Category sponsorship packages are available for furthere information please contact