CCMA Launch of Members Benchmarking Report 2021

Date: 28/07/2021

Venue: Webinar 2 p.m.

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CCMA have once again commissioned Coyne Research to undertake a members benchmarking study. On this webinar we will share the results of this study and key insights from industry members.

The research study conducted consisted of a sample of 53 customer service & shared service operations in Ireland. The primary objective of the research was to capture key benchmark data (e.g. attrition rates, absenteeism etc.) in addition to measuring the impact of the Covid-19 pandemic on CX operations and plans to re-open contact centres once restrictions have been lifted.

Dorothy O'Byrne Managing Director CCMA Ireland will be joined by Shane O'Gorman Associate Director Coyne Research.

If you have any specific questions you would like to address to the panellists please contact Dorothy

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