CCMA Leadership Development Workshop 3 - How to Manage Tough Conversations in Today’s Workplace

Date: 10/11/2021

Venue: On Line Workshop 9.30 a.m. - 12.30 p.m.

Many of us avoid giving feedback for fear of creating conflict however this is not an option for Team Leaders and Managers. Giving feedback is crucial for your team’s personal development, motivation and job satisfaction.  

It can be tough being on the receiving end too. Have you ever asked your boss for feedback and been disappointed with the conversation? If it’s positive we tend to dismiss it and if it’s negative it can be hard to hear and even harder to find a way forward. This workshop will help you improve your feedback skills and get comfortable with having those tough conversations.

The workshop starts with the psychology of feedback to help us understand why we feel and react the way we do. We will explore how to give feedback in such a way that enables and empowers the recipient, without causing too much worry or conflict. We will also discuss tips on how to invite, receive and act on feedback graciously.

The third in our series of 6 workshops, the cost per workshop is €150 for CCMA members and €200 for non members. Places are limited to 16 per workshop and group discounts are available. 

Learning Outcomes:

By the end of the workshop you will be able to:

  • Understand the impact of feedback on the individual and their sense of self
  • Understand the psychology of feedback and how this impacts how we deliver and receive feedback
  • Use a range of models when giving feedback – and how to adapt to giving feedback remotely.
  • Learn how to invite, receive and process feedback.

Participants will:

  • Receive an Introduction to psychology of feedback
  • Discuss personal experiences of feedback.
  • Learn about Feedback models and their the benefits and challenges.
  • Workshop best practice on giving and receiving feedback face to face and remotely.
  • Practice giving and receiving feedback.

If you would like to register for this workshop please contact

Alison Creed Founder The Coaching Creed is an IMI trained Executive Coach & Business Consultant.  She is an Associate in the IMI on their Diplomas in Executive Coaching, Women in Leadership and Management. Her coaching clients work in leading companies across technology, financial services, manufacturing and service sectors as well as in government and non-profits. She also develops and delivers training programmes and workshops. 

Alison started her career in contact centres, including managing several call centres and outsource providers in Ireland and then moved into management consultancy and project management internationally.  As Programme Director she and her multidisciplinary team delivered a world-class workplace/work culture for Macquarie Bank in Sydney (3,000 people) in 2009.  This was the first large scale Australian implementation of self-directed Hybrid working so she has lots of experience in the practicality of moving to a hybrid work culture and the ongoing management of a hybrid workforce.

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