CCMA Member Forum - Futureproof your Customer Service and Sales with Next generation Cloud Solution

Date: 23/06/2022

Venue: SalesSense, Finnabair Business Park, Dundalk, Co. Louth.

Registration at bottom of page

We are delighted to get the opportunity to visit the SalesSense award winning contact centre in Dundalk. With their partners Workair and 8x8 the team in SalesSense will showcase their facility and discuss a number of topics including Rethinking CX and EX in a Teams first world and Omni channel cloud customer engagement. 

The agenda is as follows:

  • 13.30 Arrival at SalesSense Customer Engagement Centre/Light Buffet Refreshments
  • 14.00 Official Welcome & Addresses Gerard Teahon - CEO, SalesSense Stephen Mackarel - Managing Director, Workair
  • 14.25 Facility Tour of the Customer Engagement Centre
  • 15.10 Russell Tilsed-Rethinking CX and EX in a Teams-first world
  • 15.40 8 x 8 in action - a live demonstration
  • 16.10 Simon Brown - Omni channel cloud customer engagement
  • 16.40 Questions and Answers
  • 17.00 Finish 

Full details of the event including speaker biographies are included in the attached booklet. 

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