CCMA Member Survey 2023 - Launch of Members Report

Date: 01/09/2023

Venue: Webinar 12 noon

CCMA undertook a member survey from 9th May to 31st July 2023, the research study conducted by Coyne Research for CCMA, consisted of a sample of 40 customer service & shared service operations in Ireland. The primary objective of the research was to capture key benchmark data (e.g. attrition rates, absenteeism, salary levels, etc.) in addition to gaining a better understanding of hybrid working in the sector and the challenges been faced by CX operations. 

Register Here 

On this webinar Dorothy O'Byrne, MD CCMA Ireland will present the results of this survey.

Specific topics to be discussed include:

  • Key benchmarking data including attrition rates, absenteeism, salary levels and benefits package
  • Understand new ways of working including hybrid working.

  • Areas of focus/concern for the industry.

  • Number of members dealing with multilingual staff and allowing them to work from their own country for a set period during the year.

  • Members sentiment for 2022 & 2023.

  • Review of challenges currently been experienced by CX operations
  • Focus for CX operations for the coming months

Reserve a Place at This Event

If you would like to book a place at this event, please click on the button below.

Book now