CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.
Date: 19/03/2026
Venue: AIB, 10 Molesworth Street, Dublin 2, D02 R126.
Following recognition, at the 2025 CCMA Awards, for Best Use of Technology / Technology Transformation, this session hosted by AIB breaks down how foundational technology was used to redesign service at scale: always-on availability, channel flexibility across voice/web/app, faster resolution through knowledge integration, and a more sustainable operating model.
Built for practical transfer — what we did, how we did it, what we’d repeat, and what we’d change.
This event will commence at 9.30 a.m. and conclude at 11.00 a.m.
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