CCMA Members Forum AIB Voice ID The next generation of Customer Authentication

Date: 19/06/2019

Venue: AIB HQ, 10 Molesworth Street, Dublin 2.

As part of AIB’s commitment to provide customers with innovative new services, they have launched Voice ID, a simple, fast and secure way to authenticate customers over the phone. Voice ID uses the customers voice to authenticate them and recognises over 100 unique vocal characteristics. Simply speaking the phrase ‘My Voice is my Password’ into the phone will do the job that security questions did in the past.

Voice ID,is a first to the Irish market, developed in conjunction with biometric technology from Nuance for all AIB, First Trust and Allied Irish Bank GB personal customers.

At this breakfast briefing AIB will talk through this programme of work, from project inception to technology consideration. They will also cover insights on staff and customer adoption.

Topics to be discussed include: 

  • Business overview of Voice ID
  • Technology walkthrough of Voice Biometrics
  • Our deployment approach and managing stakeholder engagement
  • Bringing our staff on the journey with us
  • Customer communications 

The agenda will be as follows: 

8.30 - 9.00 a.m. 
Registration, Tea and Coffee

9.00 - 9.30 a.m. 
Introduction to Voice ID, Approach & Business Case Overview

9.30 - 9.50 a.m. 
Technology Overview

9.50 - 10.00 a.m. 
Managing customer consent and communications

10.00 - 10.15 a.m. 
Deployment approach and stakeholder engagement

10.15 - 10.30 a.m. 
Staff Engagement

10.30
 Wrap Up, Q & A